Loss Prevention Supervisor (Security) - W Prague - Pre-opening

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun. 

Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.  

W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it. 

W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment. 

 

JOB SUMMARY 

As the Loss and Prevention Supervisor for the property the role is paramount in ensuring the safety and security of our guests, talents, and assets. Responsibilities encompass implementing and overseeing security measures, conducting regular audits, and devising loss prevention strategies tailored to the W Prague. The Supervisor collaborates with hotel departments, trains security personnel, and investigates incidents to maintain a secure and welcoming environment for the talents and guests alike.  

 

CORE WORK ACTIVITIES 

 

Safety and Security 

• Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters). 
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 
• Maintain awareness of undesirable persons on property premises. 
• Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor. 
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood-borne pathogens, etc., including using Material Safety Data Sheets (MSDS). 
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 
• Complete appropriate safety training and certifications to perform work tasks. 

Policies and Procedures 

• Protect the privacy and security of guests and coworkers. 
• Maintain confidentiality of proprietary materials and information. 
• Follow company and department policies and procedures. 
• Protect company tools, equipment, machines, or other assets following company policies and procedures. 
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 
• Perform other reasonable job duties as requested by Supervisors. 

Guest Relations 

• Address guests' service needs in a professional, positive, and timely manner. 
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 
• Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). 
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
• Thank guests with genuine appreciation and provide a fond farewell. 
• Assist other employees to ensure proper coverage and prompt guest service. 
• Engage guests in conversation regarding their stay, property services, and area attractions/offe