Stores Credit Experience Advocate- FT Hybrid Flex - Early Shift schedule with rotating weekend

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.

Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.

*Class starts June 24th, 2024

Job Overview:

 Responsible for resolving customer issues via the telephone for all financial adjustments, including, but not limited to, transferring sales, payments, returns, guideline increases, and credit referrals from sales colleagues; performing other duties as assigned.

Essential Functions:

• Answer and resolve customer billing issues related to payments, returns, and sales.
• Answer and resolve calls from sales colleagues and customers regarding guidelines increases and credit referrals.
• Complete various Credit Customer Service functions based on business needs.
• Regular, dependable attendance and punctuality. 

Qualifications and Competencies:

• High School Diploma or equivalent required
• Less than 1 year

• Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
• Excellent customer service skills and the ability to handle confidential information with the utmost discretion
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to adapt quickly to changing customer expectations and needs.
• Ability to be a self-starter who is comfortable taking the initiative.
• Strong decision-making abilities.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently. 

 

Physical Requirements:

• Requires prolonged periods of sitting and constant communication with customers
• Requires working with multiple computer screens and programs simultaneously for extended periods of time.   
• Occasionally required to move/reach, stoop, kneel and crouch
• Frequently lift/move up to 10lbs

 

 

 

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