Account Coordinator

Department: Account Management

Employment Type: Full Time

Location: New York

Compensation: $70,000 - $80,000 / year

Description

Imagination is looking for a “go getter” Account Coordinator who is excited to learn and be involved in a rapidly growing office environment. This opportunity is well suited for someone with 1-2 years of experience who is seeking to grow in their career in client services.
The Account Coordinator assists with client management and project execution for various industries under a wide range of categories including but not limited to:  product launches, customer facing events and road shows, press events, employee events, consumer events, B2B meetings and video production in both live and virtual settings.

Key Responsibilities

Leadership & Project Ownership:

• Full Accountability: Own your workflow from end-to-end—managing timelines, prioritizing competing tasks, and ensuring high-quality design solutions are delivered on schedule.
  
  
• Proactive Problem-Solving: Act as a self-starter who identifies opportunities to elevate agency standards and leads internal initiatives with an "ideas-first" mindset.

Client Development & Strategy Support:

• Insights Maven: Fuel the client development team with deep-dive research into brands, industries, and audience trends to sharpen our competitive edge.
  
  
• New Business Lead: Serve as the central hub for pitch essentials, managing everything from brand language and team bios to capabilities decks.
  
  
• Marketing Catalyst: Partner with Strategy and Marketing to craft compelling social content and coordinate high-stakes award submissions.

Communication & Collaborative Spirit:

• Voice & Vision: Confidently articulate your design process and contribute your unique perspective during internal brainstorms and client presentations.
  
  
• Cross-Functional Partnership: Build seamless relationships across Strategy, Account, and Production teams to ensure every project hits the mark on budget and scope.
  
  
• Team-First Mentality: Bring a flexible, "all-hands-on-deck" attitude to the fast-paced New York environment, jumping in wherever the agency needs you most.

Business Operations & Logistics:

• Pitch Precision: Support the New Business team by assembling high-impact presentations and maintaining master credential decks for the Imagination suite of services.
  
  
• Project Stewardship: Maintain organized digital ecosystems and facilitate smooth financial workflows by liaising between Project Management and Finance for invoicing and expenses.

Administrative Excellence:

• Executive Support: Manage high-level scheduling, agenda preparation, and expense reporting as needed.
  
  
• Meeting Mastery: Coordinate internal and external functions where needed, providing meticulous contact reports and ensuring all follow-up actions are executed.
  
  
• Culture & Environment: Lead the charge on office communications and the planning of agency events—from happy hours and offsites to bespoke branded gifting and community drives.

Skills, Knowledge and Expertise

• 0-2  years of proven professional work experience
• Excellent communication skills—this is a client-facing role and requires the skil communicate well at all levels.
• Strong organizational and administrative skills, with the ability to prioritize and meet tight deadlines
• Proven efficiency, strong accuracy and excellent attention to detail
• Ability to prioritize and complete tasks efficiently
• Strong numeracy and database management skills
• Microsoft PowerPoint and Excel as well as Google Slides and Sheets competency is essential 
• Familiarity with local and national restaurants, venues, and hotels beneficial to the role

Benefits

What we can offer you: 

• Work with a state-of-the-art product and deliver it to exciting and innovative brands
• Learning and development opportunities that contribute to professional growth
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence
• Opportunity to contribute to large-scale, high-impact projects from day one

Benefits and perks offered:

• Comprehensive paid time off benefits
• Hybrid work model, where our team comes into the office a minimum of 3 days per week
• Generous parental leave 
• Up to 4% safe harbor