Retail Associate - Mitchell & Ness

Company OverviewFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The Retail Associate is responsible for carrying out the front-line selling effort, driving sales revenue, creating the ultimate shopping experience for our customers and maintaining retail standards through back-of-house operations. Retail Associates will drive optimum sales results through effective communication and a demonstrated ability to work as a member of a winning team.
The Retail Associate will be expected to work a part-time flexible schedule which can include days, nights, and weekends.

General Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist customers with finding merchandising and purchasing products in the store.
• Greets customers and ask questions to help make their shopping experience an enjoyable one. 
• Makes product recommendations based on observations and conversations with customers.
• Helps to execute a brand connection by ensuring customers enjoy a top notch shopping experience.
• Upsells and cross-sells products to customers.
• Maintains sales floor and/or stockroom standards with an eye to detail.
• Ensures all products are hung up, displayed, and organized neatly for a well merchandised aesthetically pleasing sales floor.
• Processes sales transactions via the (POS) System.
• Maintains the highest standards of professionalism and customer service to ensure the Mitchell & Ness Brand (Fanatics Brand) and All Team/League are always positively represented.
• Performs additional responsibilities as directed by the management team.

Education, Experience and Requirements

• Minimum 18 years of age, High School graduate or equivalent
• Basic skills with moderate level of proficiency.
• Works under close supervision without latitude for independent judgment.
• Consults with senior peers and team leads on non-complex issues to learn through experience.
• Typically requires zero (0) to two (2) or more years of related experience.

Knowledge, Skills and Abilities

• State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.
• Possesses a fun, professional demeanor.
• Demonstrates ability to build product knowledge of Inventory.
• Demonstrates ability to work as a member of a team in fast paced environments, servicing a diverse customer base.
• Ability to maintain high standards of organization and cleanness.
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
• Strong verbal communication skills.
• Ability to work independently and responsibly in a fast-paced environment.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work varied shifts including weekend, closing and holiday