Regional Manager

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to  enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

SUMMARY OF THE POSITION:

Under the direction of the Regional Director or Vice President, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by JSCo. The Regional Manager interprets and implements management procedures based on the company policies and procedures, as well as all relevant governmental regulations.

Responsibilities

Employee Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
• Performs timely performance evaluations on employees and assists Property Managers with site-level employees.
• Approves all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.
• Compiles comprehensive reports regarding performance of employees.
• Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures

Property Oversite

Financial Accountability (some tasks may be assigned to advanced Property Managers)

• Prepares annual operating and capital budgets
• Reviews financial statements and reports
• Supervises the collection of delinquent resident accounts
• Ensures accuracy of accounting/ rent roll reporting
• Prepares annual rent increase proposals and other financial worksheets, as may be required by JSCo, owner or regulatory agency.
• Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties

Regulatory/Compliance

• Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.
• Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
• Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.
• Attends meetings requested by regulatory agencies
• Responsible for placing appropriate property insurance, as approved by the owner
• Develop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by JSCo.

Marketing/ Vacancy

• Conducts regular inspections of property and vacant apartments.
• Makes recommendations to improve marketing and leasing effectiveness.
• Review traffic reports and keep accurate records to be used as a tool for advertising
• Review Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria

New Developments

• Compile and prepare marketing and lease-up, fit –up, supply budgets
• Coordinate start-up of operations including application process, contract and service procurement, staff hiring and training.
• Maintain and review s weekly reports to Owner
• Develop marketing materials and advertising
• Physical Condition
• Review wait list to ensure that it is being maintained properly on Boston Post
• Walk vacant units to survey rent readiness
• Walk grounds to ensure that the highest standards are maintained
• Discuss with site manager any current resident issues or maintenance issues
• Review recent tenant income certifications for accuracy and timeliness
• Review Delinquency report and take applicable action
• Manage on-site staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback.  Encourage a team environment at all levels.
• Coordinate capital improvements
• Review maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.

Resident Relations

• Supervise resident evictions and assists with investigating complaints. Work closely with legal couns