Advanced Solutions Engineer 4 (Architecture & Design)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the design, implementation, and operational support of customer solutions for all Comcast Business products. Provides expert-level technical leadership, advice and support for real time analysis, design, testing, and operations of software defined networks, managed network services, security services, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial technical environment. Will lead technical teams and/or projects while sharing expertise and coaching other engineers in this individual contributor role.

The Advanced Solutions Engineer 4 role will be virtual with no anticipated travel.

Job Description

Core Responsibilities
 

• Understands, architects, and builds end-to-end secure network solutions with additional services like WiFi, VoIP, LTE, etc.
• Works in a Software Defined Networking (SDN) environment with Security (UTM/NGFW).
• Understands Network Function Virtualization (VNF) concepts and strategies including Universal Customer Premise Equipment (uCPE).
• Demonstrates expert level knowledge of Internet Protocol (IP) routing and switching fundamentals.
• Works in a 24x7 Operations environment supporting live customers in a Tier 4 setting.
• Supports both standard customers as well as large/complex customers with custom designs and configurations.
• Creates custom solutions and proof of concepts (PoCs) for customers and tests those out in our lab environments.
• Exercises judgment during incident management, site design, network configuration and network activation to ensure efficient use of time.
• Performs deep dives and root cause analysis into customer issues looking for systemic problems.
• Collaborates with Engineering and Vendor teams on resolution of systemic problems.
• Coordinates and implements patches in the production environment to resolve systemic problems.
• Provides feedback to and supports applications/features/products under development.
• Assists with the software update process for existing applications.
• Collaborates with project stakeholders to identify tool and technical requirements to support Operations. Conducts analysis to determine integration needs.
• Works with Product Development team to determine if products, features, and applications fit specification and technical requirements.
• Researches, writes, and edits documentation and technical requirements, including product and feature designs, evaluation test plans, test results, technical manuals and formal recommendations and reports.
• Performs technical training and mentorship to junior operations/engineering teammates.
• Displays in-depth knowledge of engineering and development methodologies, concepts, skills, and their application.

• Communicates applicable design guidelines and provides guidance to ensure compliance.
• Strong initiative to build relationships both internally and externally with minimal supervision/direction from management.
• Comfortable with quarterly on-call requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:
 

• Demonstrates expert level knowledge of Internet Protocol (IP) routing and switching fundamentals to include network topologies, routing protocols, IP addressing, firewalls, Network Address Translation (NAT), Quality of Service (QoS), Dynamic Host Configuration Protocol (DHCP), Domain Name Service (DNS), Virtual Private Networks (VPN), Virtual LAN (VLAN) architectures, High Availability, Unified Threat Management.
• OSI layer 1-7 protocols and technologies (TCP/UDP, Ethernet, WIFI, security, etc.), cloud providers (AWS, Azure, GPC) and testing platforms (IXIA and Spirent).
• Proficient in network security (NGFW/UTM) both on premises and cloud-based.  
• Ability to create custom solutions, build a