FlankSpeed Business Support Analyst

Client Solution Architects is seeking a FlankSpeed Support Specialist to provide our Navy client with information technology customer service, and project management support as a member of the Naval Education Training Command (NETC) Portfolio Management Team in Pensacola, FL.

How Your Role Will Make an Impact:

• Provide IT Service management support to include Microsoft 365 (FlankSpeed) support, mobile service management support, asset management validation, and transition management oversight (i.e., FlankSpeed Account Management).  
• Applies technical and project management expertise to identify tasking, manage project execution, recognize, report and remediate issues representing schedule risk.  
• Provide Customer Service Support to FlankSpeed customers to include account access support, troubleshooting, Issue tracking and resolution.
• Provide suggestions to improve project execution and complete project deliverables on behalf of the NETC Portfolio Management staff.   

What You Will Need to Join Our Award-Winning Team:

• Clearance: Must possess and maintain an active Secret Clearance. Be able to pass a security investigation and meet eligibility requirements for access to classified information.
• High School Diploma.
• 3 years of General IT Experience: IT Customer Service Support, Electronic Documentation.
• Certification: Navy Cyber Work Force (CSWF) baseline certification to include CompTIA Security+ may be required at the task order level. IA Contractor Training and Certification and Computing Environment (CE) certification may be required at the task order level.
• Functional expertise with Microsoft Office suite of products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Customer Service Support (interaction with customers).

What Sets You Apart:

• BA or BS degree from an accredited institution in related field (e.g., Computer Science, Business Administration, Management Information Systems, etc.) Management Institute (PMI), Agile Scrum, ITIL or other industry recognized certifications.
• ETMS2 and or (DITPR)/ DON, and DON Application and Database Management System (DADMS). 
• IT support experience in Navy or DoD network systems, especially the Navy Marine Corps Intranet (NMCI) and/or FlankSpeed.
• Experience supporting Navy system sustainment, and/or integration.
• Experience in Microsoft Power Suite (Power Apps, Power BI).
• Basic understanding of Enterprise Task Management Software Solution (ETMS2).
• General Knowledge of DoDAF standards and assessments of enterprise information security architecture, processes, procedures, activities, and operations.
• Excellent oral and written communication skills, including drafting, reviewing, and editing technical graphs, briefs, or documents.
• Evidence of being detail oriented and has strong critical thinking in areas of IT process analysis / process improvement.
• Possesses Good Team Skills having the ability to coordinate and work well with others.

Why You’ll Love This Job:

• Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
• You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
• Daily opportunities to develop new skills.
• Team environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA will abide by the client’s infectious disease protocols.
WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career. We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.     
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CSA is a Federal Contractor and an Equal Opportunity/Affirmative Acti