Ad Operations Manager (Remote)

Job Description

Who we are (or a little bit about us):

CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!

In 2021, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.

Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:

• Gratitude, honesty, and transparency
• Show up
• Know the role you play
• Do less, deliver more, obsess
• Incremental improvements
• Take ownership
• Collective leadership
• Team before the individual and most importantly,
• Mutual respect

Why this could be your next big break: 

At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow.  After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!

The Client Operations Manager is a critical part of the team; responsible for the implementation and oversight of ad campaign launches by trafficking and management through the campaign lifecycle. This role is centered on working closely with the retailer team to guarantee all CitrusAd campaigns are  launched successfully and performance goals are met. This includes campaign set up, traffic, execution, and management.

About the role:

• Partner with the Account Management team to gather the necessary campaign details for accurate and and timely launches, additionally discussing and tracking against the brand’s goals & KPIs
• Handle and oversee campaign setup, implementation and trafficking within CitrusAd platform
• Once campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshots
• Work closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery; escalate potential delivery issues and optimize campaigns to meet performance goals
• Upon campaign completion, generate campaign reports from the platform and validate for correctness prior to handing off to respective teams to provide to the brand client  
• Oversee billing & invoicing process to ensure billing accuracy; confirm billing details with Account Management team and pull final delivery reports to review invoices prior to being sent to brands
• Be a trusted source of data, insight and context of CitrusAd campaigns

About you:

We are looking for a Client Operations Manager who has the following skills, knowledge, and experience:

• 2-4 years of Ad Operations experience
• Experience with campaign management in a fast-paced environment
• Willingness to quickly learn new tools and programs
• Ability to work in a team environment as well as individually 
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners
• Data-driven and analytical with a strong attention to detail and process
• Proven thought leader in strategic planning and operational efficiencies 
• Efficient time management and organizational skills – able to sustain timeline management and campaign deliverables 

It would be great if you also have:

• Experience with ecommerce media and search platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry 
• Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)

Why join us? 

Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.  We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belie