Veterinary Client Care Liaison, AVSE

Alpharetta Veterinary Specialty + Emergency in Alpharetta, GA is hiring full-time a Client Care Liaison to join our outstanding Emergency Services team!

As an Emergency Department Client Care Liaison at AVSE, you’ll be an essential part of our integrated care team, providing exceptional support and service to both our clients and referring veterinarians. In this role, you’ll serve as the primary liaison between the Doctor, pet owners, nursing staff, and front office. This role ensures clear communication, efficient patient flow, accurate documentation, and high client compliance with treatment recommendations—allowing the Doctor to remain focused on medical care while delivering a premium client experience. 

Core Responsibilities

• Maintain up-to-date awareness of patient needs, status, and treatment progress. 
• Monitor and support client wait times, ensuring appropriate follow-up and communication. 
• Serve as the primary communication liaison for clients, providing timely updates and managing expectations. 
• Accurately receive, document, and relay phone, email, and fax communications. 
• Assist veterinarians with medical records, charting, treatment plans, and discharge documentation. 
• Support estimate creation, cost communication, and final invoice review before discharge. 
• Coordinate prescription fulfillment, patient discharges, and ER transfers in collaboration with the technician team. 
• Collaborate with Client Service Specialists and clinical staff to ensure efficient workflow and continuity of care.

Schedule and Compensation:

• 8 am- 6:30 pm, Four 10-hour shifts 

• $20.00-24.00 per hour, depending on experience

About You:

You are a detail-oriented and clinically focused veterinary professional who understands the importance of clear communication, accuracy, and workflow efficiency in a fast-paced hospital setting. You are comfortable supporting veterinarians with medical documentation, client communication, and care coordination while maintaining a calm, professional presence. You take ownership of assigned tasks, follow processes consistently, and collaborate effectively with both clinical and client service teams to ensure continuity of patient care. You are confident in explaining medical information and discharge instructions to clients and understand the critical role you play in supporting positive outcomes for patients and a smooth client experience.

Key Qualities:

• Confident and professional demeanor, even under stress.
• Ability to relay medical information and instructions to clients, including medication and home care.
• Strong interpersonal skills with the ability to maintain positive relationships with clients and colleagues.
• Ability to effectively handle pets and assist in restraint when necessary.
• Comfortable managing multiple tasks and prioritizing in a dynamic environment.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of veterinary experience.
• Self-motivated with the ability to take initiative.
• Excellent verbal, written, and listening communication skills.
• Strong client service skills and a passion for helping others.
• Proficient with computers and basic keyboarding.
• Knowledge of medical terminology and medication handling preferred.
• Ability to manage lab samples, prescriptions, and aftercare instructions.
• Previous experience with answering phones and in-person client interactions.
• Ability to stand and walk for the duration of the shift.
• Ability to work both independently and as part of a team.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages is a plus.
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