Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson's Macro Helix team is seeking a Strategic Account Manager.

The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise. Candidates can be located anywhere in the US.

Key Responsibilities

• Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication 

• Develop understanding of customer business and strategic needs and priorities 

• Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite 

• Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders 

• Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit 

• Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion 

• Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal 

• Prepare insights reporting, including analysis and research 

• Develop and implement client relationship management strategies 

• Identify opportunities in McKesson software and services by staying engaged with sales partners 

• Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments 

• Provide input, serving as an ongoing resource and technical expert on products and services with internal teams 

• Act as subject matter expert on the assigned customer portfolio 

• Facilitate issues resolution through multiple channels within the broader McKesson enterprise. 

• Manage special projects based on customer key initiatives 

• Maintain premier customer satisfaction measured through direct customer surveys 

Minimum Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.

Education 

4-year degree in related field or equivalent experience. 

Critical Skills 

• 2+ years’ experience in customer service or account management 

• 1+ years in healthcare technology 

• Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.) 

• Proficient in CRM software such as SalesForce 

• Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports) 

• Proficient in self organization, motivation and execution  

• Working knowledge in data mining and analysis 

Additional Skills

• 1+ years in compliance preferred 

• 1+ year in government affairs preferred 

• 340B ACE preferred 

• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations 

• A dynamic focus on relationship, able to ascertain trust through communication, exp