Member Engagement Associate

About Paytient: We’re on a mission to help people better access and afford care.  
Most Americans have health insurance today, but increasingly high deductibles mean far too many Americans face the painful choice between physical and financial health if they get sick or injured. We partner with thoughtful employers, payers, and local health systems to turn patients into Paytients — people empowered to care for their families. Paytient offers a card that is not a loan or another Buy Now Pay Later option. It’s a sponsored, interest-free line of credit that we call a Health Payment Account (HPA). It works alongside HDHPs, HSAs, FSAs, HRAs, and other health benefits to make it easier to pay for care.
We’re a 75-person team of world-class technologists, healthcare experts, and benefits leaders. As we grow, we’re looking for passionate, collaborative builders to join our team and help us further our mission. Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri.

What You’ll Do:

• Develop and execute communication initiatives in collaboration with cross-functional teammates to meet business objectives including acquisition, onboarding, engagement, retention, and re-engagement of eligible Paytient cardholders.
• Work with team members to launch, test, and iterate on lifecycle marketing programs from ideation to execution.
• Collaborate with Support, Product, and Engineering teams on in-product and out-of-the-box communication solutions for growing member engagement and utilization. 
• Develop actionable insights from user and industry research that inform marketing strategy and messaging, and drive experiment agendas and measurement plans to optimize engagement across the funnel.
• Utilize a multi-channel communication approach including web, direct mail, email, SMS, etc.
• Coordinate content reviews, revisions, and approvals with collaborators.

What You'll Bring:

• Knowledge of the technical infrastructure needed to deliver multi-touch attribution, re-engagement, and other advanced campaigns
• Experience growing subscription businesses either in Business-to-Business (B2B) or Business-to-Consumer (B2C) environment
• Experience developing relationships and working collaboratively with multiple cross-functional partners
• Experience using quantitative and qualitative insights to inform growth strategy, roadmap, prioritization, and more
• Ability to set goals and systematically prioritize growth initiatives
• Excellent process and project management skills
• Strong writing skills, including adapting brand voice and tone
• Proven design instincts that help drive effective communication (i.e. knows when to use an image vs. 1,000 words)
• Ability to manage multiple initiatives according to strategic priorities

Compensation and Benefits:• Medical, dental and vision insurance• Paytient Health Payment Account (HPA)• Monthly lifestyle spending stipend • 33 days of annual PTO• 401k plan access with a 4% employer match• 16 weeks of fully-paid parental leave• Stock options in Paytient• ...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note: We are currently unable to sponsor or take over sponsorship of employment Visas.