Client Relationship Manager

 Over 2,000 Student Lives Saved - SaaS - EdTech

Student Wellness and AI products Awarded as the EdTech Product of the year three years in a row

Awarded TOP PLACE TO WORK 3 years in a row 

 

Summary: 

The Relationship Manager for Eduspire Products (RM) plays a critical role in the success of our sales of Eduspire products at Securly. You will report to the Director of Relationship Management, Eduspire Products, and will spend your time building critical relationships with our customers. Central to all these areas of responsibility is a strong and thorough understanding of our software and the ability to explain the features and functionality of the software to schools. This includes quickly assessing whether the software will meet a school’s needs as currently developed, through planned enhancements, or through easily incorporated modifications. The Relationship Manager needs to be able to communicate technical and functional requirements effectively both with prospective and existing clients, as well as internally with the Eduspire sales and support teams. 

 

What You Will Do:  

The Relationship Manager has 5 main areas of responsibility:

1. Inbound Sales Response: Respond promptly to inbound requests for information from prospects (primarily through the website contact requests) and answer prospects’ questions during the sales process, via e-mail and phone calls.
2. Online Demos: Conduct online remote software demonstrations for our primary two products, e-hallpass, and Flex. The RM must be able to address common use cases and answer questions about software and system functionality and discuss with schools how the software can be configured and used to solve their problems. 
3. Sales Pipeline Management: Managing and cultivating the sales pipeline by monitoring the pipeline status of all records and personally and regularly reaching out (via phone and email) to relevant leads and opportunities, as well as pilots that have failed to achieve adoption and other related sales opportunities. 
4. Outbound Sales Support: Assisting the sales team in conference planning, logistics, and other support tasks as assigned. Networking with existing customers to try to extend sales by adding additional products at current schools, extending to more schools or buildings in the same district, and obtaining referrals to other potentially interested schools. Also includes soliciting schools for testimonials and conference presentations.
5. General Sales Support: General sales support activities such as maintenance and updating of sales leads and opportunities in the Sales CRM, handling of quotes and invoices as well as billing process support, and other internal sales support processes.

 

The specific mix of these activities across these areas of responsibility will be determined by the Director of Relationship Management, based on ongoing business needs and the availability of other sales staff or others who also provide sales support.

Preferred Qualifications, Skills, and Experience: 

• Excellent sales and relationship management skills
• Excellent written and verbal communication skills
• Comfortable speaking to groups of people or 1-on-1, either formal presentations or informal discussions
• Organized, can multi-task, and be flexible with time
• Detail-oriented and task-focused, good at listening and documenting customer needs
• Takes initiative and enjoys challenges
• Comfortable learning new technical systems, some general technical background helpful
• Experience with a sales CRM system is helpful
• Customer-oriented, likes providing solutions to customer’s needs
• Attentive to administrative details and process adherence

 

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

About Securly, Inc. 

• Recognized as Top Places to Work 3 years in a row 
• Product of the 3 years in a row