Advisor, Field Investigation, and Regulatory Compliance

Job Description

JOB TITLE:  Advisor, Field Investigation, and Regulatory Compliance

DEPARTMENT:  Planning, building and Growth Management

POSTING NUMBER:  106704

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Full Time Permanent

HOURS OF WORK:  35 hour workweek

LOCATION:  On-site*– you will report to the location of FCCC

SALARY GRADE:  6

HIRING SALARY RANGE:  $100,277.00 - $112,812.00 per annum

MAXIMUM OF SALARY RANGE:  $125,346.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  May 1,   2025

CLOSING DATE:  May 15, 2025

 

AREA OF RESPONSIBILITY:

Reports to the Director of Building Division, PB&GM, The Advisor, Field Investigation, and Regulatory Compliance plays a vital role in overseeing customer service, field investigations, and regulatory compliance related to construction activities. This includes a strong focus on Accessory Residential Units (ARUs), enforcement matters, and addressing concerns related to unqualified contractors. The role enhances customer service efforts, supports the council’s expectations for increased levels of service to residents, and ensures adherence to construction safety and best practices.

 

This position requires close collaboration with internal departments such as Fire, Enforcement, and Inspection Services, along with external stakeholders, including contractors and regulatory bodies. The Advisor will lead field investigations, support the enforcement team in addressing violations, assist in gathering documentation for prosecution, and develop standard operating procedures (SOPs) to streamline processes. The position will also contribute to strategic communications on provincial directives and council mandates, ensuring compliance with safety and regulatory standards.

 

KEY ACCOUNTABILITIES

 

As part of the PB&GM team, this role will be accountable to:

 

• Customer Service Enhancement: Spearhead initiatives to improve service standards in the Building Division, focusing on resident inquiries related to ARUs, construction activities, and unqualified contractors.
• Field Investigation & Enforcement Support: Overseeing investigations into unauthorized construction, collaborating with the enforcement team, and assisting in gathering documentation for prosecutions.
• Regulatory Compliance & Inspection Collaboration: Working closely with the Inspection team, Regulatory Coordinator, and Manager of Training & Standards to ensure adherence to building regulations and proper follow-up on orders.
• Council and Provincial Direction: Implement and report on provincial directives related to ARUs (Bill 23) and respond to enhanced service expectations from the council concerning resident issues, ensuring timely and thorough resolution.
• Development of SOPs & Best Practices: Creating standard operating procedures to improve regulatory coordination and enforcement within the Building Division.

 

KEY RESPONSIBILITIES

 

OPERATION SUPPORT AND TROUBLESHOOTING

• Troubleshoot critical issues, providing solutions and recommendations with a nuanced understanding of political and organizational dynamics.
• Manage and direct complex inquiries to appropriate departments and staff members for resolution.
• Provide project management expertise to support and recommend solutions and changes in ways to meet corporate key strategies.
• Develop and implement strategies to enhance the efficiency of building permit processes.
• Develop project outlines, descriptions and implementation plans to support divisional initiatives.
• Research best practices and develop project plans for identified projects to ensure milestones and targets are achieved.
• Develop and create strategic relationships and keep abreast of issues that may impact the departmental initiatives.
• Foster a collaborative environment within the division, supporting cross-functional teams and departmental initiatives.
• Work closely with managerial staff across different sections and departments to ensure cohesive operations and effective service delivery.
• Excellent analytical abilities for complex problem-solving under pressure.

 

CUSTOMER SERVICE

• Lead customer service initiatives to enhance resident response efforts, particularly in addressing concerns related to ARU construction and interactions wit