Customer Success Manager

Join our team as a dedicated Industry Customer Success Manager at Adobe, supporting high-tech/manufacturing clients.

What You'll Do:

As an Industry Customer Success Manager at Adobe, you will partner with enterprise customers to drive adoption, measurable business outcomes, and long-term value realization. You will foster strong partnerships, guide pivotal initiatives, and help customers achieve success throughout their journey with Adobe solutions.

Responsibilities include:

• Build trusted relationships with customer team members and executive sponsors
• Create measurable success plans aligned to customer business goals
• Partner with cross-functional teams to support adoption, retention, and growth
• Deliver proactive communication, strategic guidance, and issue resolution
• Identify risks and opportunities and develop action plans to improve outcomes
• Advocate for customer needs and share insights that improve the customer experience
• Support customers through change management and digital transformation initiatives

What you need to succeed:

• Relevant experience in Customer Success, SaaS, consulting, or digital marketing environments
• Skilled in leading all aspects of customer relationships and guiding team members across organizations
• Experience using data and insights to guide customer strategy and decision-making
• Excellent communication, collaboration, and problem-solving skills
• Ability to prioritize in a fast-paced environment
• Relevant experience, education, or equivalent practical knowledge
• We welcome candidates with diverse experiences and encourage you to apply even if you do not meet every qualification listed

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

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