Information and Communication Technology (ICT) Associate, (GS-6), Abidjan, Côte d'Ivoire #100552 (1 year)

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For every child, an ICT Champion!

Organizational Context and Purpose for the job.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations in both emergencies and development. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Digital impact is one of core pillars of UNICEF's strategy. The UNICEF Strategy for Digital Impact outlines a plan to leverage the digital world to advocate for every child's rights, well-being, and empowerment through four key areas: Digital Empowerment (DE), Digital Guardrails (DG), Digital Foundations (DF), and Strategic Enablers (SE). The goal of this digital strategy is to support the delivery of sustainable and responsible digital impact for children at scale by assisting governments and partners in implementing their national digital transformation strategies that integrate child rights and emerging areas, while also mitigating potential digital threats to safeguard ethical outcomes for children and young people.

The Information and Communications Technology (ICT/Digital Impact) Associate performs procedural and some specialized activities pertaining to both UNICEF’s ICT systems and digital technology integration into UNICEF programming and operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components, user orientation and may include technical support in the scoping, design, testing and implementation of digital technologies. The ICT/Digital Impact Associate will help the ICT/T4D Specialist to coordinate mainstreaming efforts to integrate digital technology into programming and maximizing the potential of digital impact. This is skilled work, which may include the provision of procedural leadership to engage partners or serve as a focal point for a project.

How can you make a difference? 

Key functions, accountabilities and related duties/tasks.

Summary of key functions:

1. General ICT / Office Support
2. Minimal ICT Administration
3. ICT/T4D Project Support

1. General ICT / Office Support
ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communication with client departments/divisions/offices.

• The ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
• S/He liaises and interacts with colleagues, users and user groups in establishing application requirements, proposing them to concerned development entity, and providing training in new systems and applications.
• The ICT Associate may coordinate with external service providers, such as telephony providers and consultants, ensuring delivery of agreed services and prompt resolution of service issues.
• In coordination with ICT support team providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
• Assessing training needs, developing and presenting