Sr. Sales Associate Abbott POC

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. 

 

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Responsible for connecting with existing and potential customers while working hard to connect people to products and services they want; determine the customer’s needs and be able to recognize opportunities to make a sale; support the team with quality assurance; responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals.

 

Sales Associate Functions

• Connect with existing and potential customers while working hard to connect people to products and services they want ensuring adherence to corporate and department policies and procedures
• Determine the customer’s needs and be able to recognize opportunities to make a sale
• Responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals
• Work with supervisor to establish daily objectives and prioritize workload, ensuring deadlines are met and staffing levels are appropriate
• Support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing
• Lead and participate in processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
• Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided
• Determine the customer’s needs and be able to recognize opportunities to make a
• Deliver sales presentations and overcome objections to sell products and services, while working towards a sales quota and commission

 

Team Development

• Responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals
• Continually review all training and product related material, ensuring accuracy
• Schedule training sessions and organizes all required training materials
• Develop assigned staff product, process and procedure knowledge through initial and on- going training
• Enhance assigned staff sales skills utilizing coaching techniques, to include, effective communication, listening, role playing and skill building
• Improve assigned staff call processing skills to exceed client expectations for productivity, service and quality which may include, demonstrating correct call procedure following
• MarketSource and client guidelines, double-jacking with staff to demonstrate skills and providing feedback, side-by-side monitoring to encourage positive behavior and build skills, etc
• Provide assigned staff with regular feedback on their individual performance and call quality, providing additional coaching or training as necessary to ensure individual success
• Improve assigned staff morale by creating and maintaining a winning environment that contributes to staff satisfaction, productivity and commitment to MarketSource, which may include daily contests to motivate and encourage maximum performance, recognition of staff by name, positive staff feedback and suggestions to enhance performance

 

Floor Assistance

• Support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing
• Assist assigned staff with procedure questions and use of computer and telephone equipment in a timely manner
• Assist assigned staff with problem or irate callers to ensure client’s service requirements and escalation procedures are met
• Notify supervisor of all equipment failures and data processing errors

 

General Associate Job Responsibilities 

• Exercise exceptional customer service skills in an effort to optimize each contact with the customer
• Ensure that calls are processed in strict adherence to established policies,