Client Manager - Retail Analytics

Company Description

Location: Salt Lake City, UT (Onsite at client 3x a week)

R25_0024510

#LI-Onsite

Job Description

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our Retail Analytics team.

The Retail Analytics team works face-to-face with the largest retail players, using NIQ solutions to help answer questions such as, what is the right assortment to carry and how to optimize pricing & promotional strategies. Every day brings a new challenge when working in this fast-paced retail environment supporting merchandise analytics solutions & services. 

As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with the client, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

Responsibilities:

• Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team
• Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions
• Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives
• Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes
• Ensure proactive insights and action-oriented solutions are delivered to clients
• Grow and develop with a team responsible for delivering against client commitments
• Be accountable for driving account renewals and overall portfolio value to meet revenue goals
• Identify opportunities to collaborate across NIQ teams and uncover sales opportunities with clients

About You

You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team.

Qualifications

• 4-8 years of experience in within the Retail/CPG/Manufacturing industry or Price/Promo Optimization
• Must have experience with a price or promo optimization tool or have pricing/promo experience with a retailer
• Hybrid onsite in Salt Lake City three days a week
• Strong background in client management as well as project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues
• Demonstrated mastery in data analysis along with "story-telling" abilities
• Highly proficient in a variety of software solutions and digital technologies, including Microsoft applications (Excel & PowerPoint)
• Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills
• Skilled & polished communicator, including group presentations and proposal writing
• Able to sell NIQ solutions that help our clients meet strategic goals 
• Able to work collaboratively with internal & external teams
• Strong sense of urgency and accountability to drive client outcomes
• Bachelor's degree required

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500.00 – $100,000.00.  Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics