VIE Logistics & Customer Service

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.6 billion in 2022.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

 

#WorkForAllForGood

 

 

 

 

MISSION

 The Logistics & Customer Service VIE executes the following processes:

• Continuous improvement project management: automatization, order to cash management, way of working…

• Data reporting: creation of reports for the team.

• Order to invoice: being the first contact for customers’ ordering department and ensuring that customers’ orders and requests are processed with high quality.

• Physical flows from and to local warehouse: following inbound flows to the local warehouse and providing the Logistics Service Provider (LSP) with needed information to organize transport to customers. Ensuring stocks are synchronized with LSP.

• Co-packing: managing the co-pack planning, aligning and sharing with LSP, processing the co-pack order and providing it to LSP. 

• Logistics claims: managing the customers’ logistic claims in collaboration with LSP.

• Local Product and Customer Master Data: managing complete and accurate product and customers Master Data bases.

 

Each Logistics and Customer Service VIE is able to cover all the processes listed above but is not working every day on each of those processes. The job holder will receive a main task/specialty. Depending on workload and urgencies of activities in the department and on the potential changes of organization that can occur within the team, the job holder will work on other processes than its specialty.

 

 

 

JOB SCOPE

Examples of issues encountered by the job holder:

• Dealing with customers complaints because of lack of service (stock, transport).

• Handling the switch of code (from Standard to Promo and vice versa).

• When limited stock, allocating the left stock to customers.

• When limited stock on component, managing carefully the stock for co-pack in order to ensure the right availability for normal orders.

• Collaborating with stakeholders (Corporate, Marketing, Sales) in order to have all Master Data in place in due time.

 

 

QUALIFICATIONS & EXPERIENCE

Minimum level of education and professional experience needed:

Education: 

• Diploma in Logistics or Customer Service or equivalent training.

Specific knowledge (foreign languages, software, technical skills, etc.): 

• Proficient level of French and English. Dutch is a plus.

• Good Knowledge of Excel and Erp (Sap).

 

 

MAIN RESPONSIBILITIES

Execute order to invoice process:

• Analyzing and ensuring the correct entry of customer orders into SAP (EDI, Esker or manual).

• Ensuring orders entry.

• Shortage management (based on Sales and Stock & Supply Planner input).

• Sending the picking and delivery requests to LSP.

• Informing customers of out-of-stock on their orders.

• Based on rules provided by Sales department and Stock & Supply Planner, optimizing the sending of customers’ out of shelve live products.

• Processing returns requests and send it to LSP.

 

Physical flows:

• Stock movements management, under which:

  • EDI communications with LSP (I-docs management).

  • Ensuring daily stock synchronization with LSP.

• Inbound flows check and update into SAP.

• Issue list inbound reporting and follow-up.

• Following input from Stock & Supply Planner, managing the sending of goods for sell-off and donation, and if no other choice, processing to the destruction.

 

Co-packing activities:

• Based on stock situati