Associate Site Reliability Engineer

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBCU’s Distribution Engineering is responsible for the automation and reliability of NBCU’s Live sources. Reasonable for the delivery of 200+ NBC and Telemundo stations and Cable networks, and live events like sports, news and entertainment content to third party providers and Peacock.

NBCU’s Distribution Engineering is looking to add a talented Associate Site Reliability Engineer to be part of our Video Streaming team to build automation solutions to deploy and maintain applications, focusing on scalability, reliability and resiliency. We are looking for a dynamic team player who is an owner, accountable and passionate about technology. You will be working on high-visibility projects serving millions of viewers for industry-leading sporting and entertainment events, such as the Super Bowl, Olympics, Premier League, and America’s Got Talent.

You will become a part of a team that deploys and supports applications at facilities across the country and business-to-business delivery of 24/7 Live content. You will work with 3rd party vendors to understand their systems and develop the automation to deploy, manage and monitor these systems. This is a fast-paced environment which requires you to think on your feet and pivot as needed to achieve our goals. Projects that seem easy will sometimes turn into hackathons.  Some of our tasks include:

• Deploy and maintain remote systems across the country and in the Cloud.
• Participate, facilitate, and/or lead large or complex troubleshooting activities that require significant judgment and reasoning outside area of expertise. 
• Report bugs to vendors, work with them to address the issues and test new releases.
• Work collaboratively with operations, engineers and vendors to gather requirements and develop new solutions
• Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them by evaluating new technology alternatives and vendor products
• Participate in an on-call rotation for L2 support off-hours. 

Qualifications

Basic Requirements:

• Bachelor’s degree in computer science, IT or related experience
• 1+ years of prior Support experience or equivalent, with modern IT infrastructure and Broadcast systems
• Strong experience with Linux/Unix administration IP networking and interfacing with cloud-based networks, good understanding of the core networking fundamentals
• Comfortable managing code with Git and Git CLI.
• Working knowledge of scripting languages such Python, Bash, JavaScript, JSON, XML and YML
• Experience designing and delivering cloud hosted services in AWS
• Good communicator and can clearly articulate complex issues and technologies
• Great design and problem-solving skills
• Willing to take ownership of problems and see them through to resolution
• Comfortable working in a fast-paced, agile environment.  Requirements change quickly and our team needs to constantly adapt to moving targets
• Experience with video encoding vendors such as Harmonic, Elemental, Synamedia, Evertz, Nevion.
• Familiarity with broadcast protocols and codecs (TS, HEVC, H.264, HLS, CMAF, DASH, SCTE-35, SCTE-224, ESAM, SRT/RIST/Zixi)

Desired Characteristics:

• Working knowledge of Cloud Formatio