Customer Service Agent

<div class="content-intro"><p>Authentic helps insurance brokers create better insurance products for their clients. We provide the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. Think of us as the operating system that powers these specialized insurance offerings.&nbsp;For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks. We handle the complex (technology, compliance, and partnerships with highly-rated insurance carriers), so they can focus on serving their customers and growing their business.</p></div><p><strong>About the Job</strong></p> <p>Thoughtful individuals who demonstrate skills that reflect a proactive&nbsp;and strategic approach to problem resolution. This position is an excellent opportunity to<br>advance quickly in the insurance industry. We support a diverse and inclusive atmosphere where everyone's individuality and the unique impact on the company is appreciated.</p> <p><strong>Policy Consulting &amp; Servicing</strong></p> <ul> <li class="p1">Support new business quoting and application processes</li> <li class="p1">Process policy changes, endorsements, cancellations, and reinstatements accurately&nbsp;and efficiently</li> <li class="p1">Review and explain policy documents, declarations pages, and coverage details in clear,&nbsp;plain language</li> <li class="p1">Support new business quoting and application processes in collaboration with&nbsp;underwriting</li> </ul> <p><strong>Billing &amp; Payment Support</strong></p> <ul> <li class="p1">Assist customers with billing inquiries, payment plan setup, and account reconciliation</li> <li class="p1">Process payments, issue refunds, and resolve billing discrepancies in a timely manner</li> <li class="p1">Communicate upcoming renewals, premium changes, and payment due dates&nbsp;proactively</li> </ul> <p><strong>Customer Satisfaction &amp; Relationship Building</strong></p> <ul> <li class="p1">Deliver a consistently outstanding customer experience across all interactions — phone,&nbsp;email, and chat</li> <li class="p1">Follow up on open issues and ensure resolution to the customer's satisfaction</li> <li class="p1">Gather and document customer feedback to surface trends and improvement</li> <li class="p1">opportunities</li> <li class="p1">Build long-term relationships with policyholders and agent partner