Inside Sales Associate, Counter Sales

Description

Position Overview

As an Inside Sales Associate, you will assist our customers in purchasing the materials and tools they need for gases, gas equipment, and welding supplies. From the moment you greet customers until their sales have been finalized, you will provide them with the best customer service and supply expertise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Support all stores within the regions with staff coverage.
• Performs customer service activities, including receiving and entering telephone orders, answering questions, resolving challenges, and tracing order status or product shipments
• Maintains customer records and files, including accurate account setup and pricing
• Performs outbound calls to Retail and small customers
• Performs Inside Sales or Counter Sales serving customers who come into the retail store
• Works closely with and provides support to the Outside Sales team
• Evaluate and recommend an appropriate product, equipment, and/or programs
• Promotes 'add-on' sales of gases and high-margin hard goods accessories
• Conducts or participates in product demonstrations
• Maintains inventory for the location
• Ability to operate a forklift.
• Follows all safety policies and procedures, including using safety equipment (PPE) and equipment safeguards.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED required
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales preferred
• Welding experience is preferred
• Proficient in Microsoft Office applications
• Experience in CU/TIMS or another similar customer database
• Excellent customer service and team skills

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to stand for long periods of time, talk, hear, and use hands and fingers to operate a computer and telephone, reach for the keyboard, stoop, and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. This person must be able to lift, carry, or set down 50+ pounds.

Travel

Occasion travel between stores may be needed.

Position Type and Expected Hours of Work

This is a full-time position. The days and hours of work are Monday through Friday, 6:45 a.m. to 4:00 p.m.. As needed for annual inventory.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization's ongoing needs.