Senior Associate, Growth Operations

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

Toast is seeking a highly-analytical and quantitative, impact-oriented individual to join our GTM Strategy & Operations team, focused on our Mid Market/Enterprise business. The role will serve as a core member of our Go-To-Market (GTM) Strategy and Operations  function and will primarily focus on business insights modeling, operational excellence, and Sales partnership to enable Sales leadership to make effective, data-driven, strategic operating decisions to optimize sales performance.

The Senior Associate  will work cross-functionally with the GTM Mid Market/Enterprise Leadership team. The role will entail developing operations, crafting strategy, analyzing business performance, and improving efficiency through automation to identify short and long-term business growth opportunities.

About the GTM Strategy & Operations Team: We are a collaborative team that takes our work seriously and has fun doing it! The success of our team directly impacts the revenue streams of the company. As such, this role is an opportunity to jump in and truly make an impact on the GTM strategy and growth at Toast . For the right candidate, this is a career defining opportunity.

About this roll* (Responsibilities) 

• Develop a deep understanding of our business and sales processes, and support our Sales teams to achieve their goals
• Distill key insights from ambiguous data sets to empower stakeholders to drive improvements in our Go-to-Market strategy
• Drive operational excellence for our GTM teams through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Develop and scale KPIs and internal reporting to inform stakeholders on business performance and identify potential opportunities and risks in our sales funnels
• Conduct insightful analysis using internal data sets to empower stakeholders to make business decisions
• Apply expertise in quantitative analysis and data visualization to tell the story behind the numbers and provide data-driven recommendations to leadership
• Project manage the development of centralized tools that teams can use to extract data/insights for daily business management in an automated manner
• Establish and refine rhythm of business analyses and weekly reporting cadence for cross-functional leadership
• Collaborate with cross-functional teams (e.g. Marketing, Central Operations, Sales Enablement, Data Insights & Analytics, etc.)  internally to execute on projects that improve our GTM strategy and enable sales growth

Do you have the right ingredients*? (Requirements)

• Tech-savvy and intellectually curious with excellent communication skills and the ability to learn quickly
• Strong Microsoft Excel/Google suite analytical skills 
• Experience with Salesforce and Looker
• Extreme attention to detail and  meticulous organization skills
• Strong technical aptitude and ability to work closely with cross functional teams to improve Salesforce workflows
• Strong data visualization skills and the ability to work with our Data Insights & Analytics team to help with building and scoping of dashboards
• A team player, ready to roll up your sleeves and partner across the organization to get things done
• Strong collaboration skills and the ability to be agile in working with cross-functional teams to achieve a common goal
• Strong project management skills and the ability to juggle multiple projects at once
• Comfortable with navigating ambiguity 

Special Sauce* (Nonessential Skills/Nice to Haves)

• Knowledge of SQL or Hex 
• Familiarity with MEDDPICC 
• Previous Startup experience
• A passion for the restaurant industry
• Forecasting & modeling experience 
• Entrepreneurial mindset
• Understanding of financial KPIs for SaaS business

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.