General Manager

Description

2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine

2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine

2025 - Top Home Care Agency, CommunityVotes Santa Rosa

2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE

2023 Inc Magazine - Listed as one of the 5000 Fastest-Growing Private Companies 

2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team!  We are a Bay Area home care agency working with senior clients in Contra Costa, Alameda, Sonoma, and Santa Clara counties and looking for a General Manager to lead our teams in San Jose and Palo Alto. This GM will help launch our San Jose office and support growth in our new Palo Alto office.

This role will partner with leadership to plan, design, and oversee daily business operations for both locations ensuring that Staffing and Client Care teams are following processes, protocols, and policies around our clients care plans and needs. Overall accountability for ensuring exceptional care, adherence to regulatory compliance, team performance, and financial growth and sustainability.

What You'll Be Doing

• Responsible for planning and overseeing the daily operations of the business to ensure financial and performance goals and objectives are achieved.
• Manage day-to-day operations including staffing, scheduling, service delivery, and client satisfaction.
• Management of a multidisciplinary team with responsibility for hiring, onboarding, and performance.  
• Develop strategic plans to grow the business through community and referral partnerships with Sales and Marketing in order to achieve profit goals. 
• Partner with Client Care team to determine pricing strategies and staffing needs to meet business goals and client expectations.
• Accountable for developing business operations policies and practices and coordinating actions with direct reports and team members.
• Ensure systems and workflows support efficiency, compliance, and high-quality care.
• Accountable for representing the business in public settings including community events.
• Maintain high client satisfaction through QAVs, service excellence, and proactive relationship management.
• Lead quality initiatives, including audits, care plan reviews, and incident management.
• Partner with Recruiting and HR to ensure full compliance with all local, state, and federal home care regulations (DSS).
• Promote a strong internal service mindset and cross-functional collaboration.
• Foster a positive and accountable team culture centered on integrity, compassion, and performance.
• Drive personal vehicle for company business including visiting new and existing clients.

What Hillendale Provides

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan with employer match
• Paid time off
• Company holidays
• Fun, collaborative work environment

Requirements

Experience, Skills, and Education

• Bachelor's Degree in business management, marketing, or related field; or equivalent work experience in the healthcare/home care industry.
• 7+ years of direct team management experience.
• 3+ years of direct experience as a general manager or director in home care or senior living community. 
• Demonstrated success in managing multi-million dollar operations and leading large teams.
• Strong knowledge of home care operations, compliance standards, and service models.
• Financial acumen, including budgeting, P&L management, and performance optimization.
• Excellent interpersonal, organizational, and decision-making skills.
• Ability to balance strategic thinking with day-to-day execution.
• Strong proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail).
• Must have clear driving record and pass a fingerprint background check.