ESIS ProClaim Senior Representative, A&H

The Personal Contents Property Adjuster position is responsible for the day-to-day management of an inventory of personal property claims resulting from fire, water, pest infestation and theft occurring at a storage facility.  You will be required to review rental agreements, investigate losses including video surveillance, gate logs, securing statements from the facility, the insured and witnesses, validating submitted worksheets of personal property values; manage and control independent adjusters, and experts; interpret the policy to make proper coverage and payment determinations; post and evaluate reserves; write coverage letters and reports; and provide exceptional customer service. 

The position will report directly to the Team Leader and the selected candidate is expected to have a high degree of initiative and ability to prioritize, multi-task, maintain flexibility and meet industry best practices and claim handling requirements in a fast-paced, changing environment. 

The candidate selected will be required to work in-office a minimum of three days each week. 

Position Responsibilities: 

• Investigation of facts of loss, including computerized damage estimating of personal property 
• Conduct coverage analysis to determine eligibility, and any exclusions 
• Write coverage letters, including disclaimers and Reservation of Rights letters for distribution to customers. 
• Ensure timely posting of loss and expense reserves and handling of a claim from assignment to completion by investigating that claim and interpreting coverage. 
• Review and adherence to client handling instructions 
• Settle claims promptly and fairly 
• Ensure data integrity through proper coding and system functions. 
• Excellent communication, negotiation, organizational and analytical skills 

• Strong project management skills and ability to work independently 
• Proficient in the use of the Microsoft suite of products (Excel, Word, PPT) 
• Excellent writing skills relating to policy interpretation 
• Strong customer service skills 
• Experience with claims handling systems 
• Experience evaluating property damage estimates (i.e. Xactimate) 
• Adjuster licensing is a plus 
• Claims handling experience preferred 
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances. 

The pay range for the role is $54,000 to $86,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS, a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management.

ESIS Specialty continually monitors, measures, and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialty applies a balanced approach to claims handling and management and continually refines approach to be sure services are customized, complementary and complete.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status