Technical Support Engineer III - (PDC DR/PROVision) (E3)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$96,000.00 - $132,000.00

Location:

Home / Mobile,CA-001, Home / Mobile,TX-001

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Technical Support Engineer (TSE) 

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. 

This position is for engineers with experience in PDC DRSEM products. Experience in ESM (PROVision) platforms is also a plus.

Key Responsibilities: 

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work 

• Attend customer field issues meetings with FSO, collaborate with BU engineers  

• Recommend best practices to improve products, processes, or services. 

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. 

• Provide on-site coaching to FSO   

• Provide Alpha and Beta Site support 

• Support NPI development early in the product life cycle, and at key customer sites 

• Support BU DFx (Design for Service / Install) projects 

• Create, or collaborate in creation of, innovative advanced trouble shooting tools