Event Services - Senior Regional Director of Operations

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® Event Services, an Allied Universal® Company, is hiring a Senior Regional Director - Operations based in our Westminster, CA branch with resposibility over the Southern CA region. The Senior Regional Director - Operations is responsible for overseeing the event security and guest services business operations throughout a designated region.  The Sr. Regional Director - Operations will manage and direct all operational, financial, administrative, client relations, and staff activities while overseeing a large, growing P&L. The Sr. Regional Director - Operations will oversee Branch Managers responsible for total PNL performance to include sales and operations within their region. Functional leaders overseeing recruiting, HR, scheduling, training, and compliance will also report to the Sr. Regional Director - Operations in their respective region. The individual will build and retain profitable business growth, which also includes leading the delivery of services through a team led by local account and branch management. He/she will ensure strong client relationships and retention, along with operating compliance and efficient business operations.

The pay range for this role is $110,000 - $150,000 per year salary DOE plus $225/per pay period auto allowance and 20 % bonus potential.

RESPONSIBILITIES:

• Ensure delivery of world class customer service to all clients while managing client relations, new job startups/transitions of new accounts, and employee relations.
• Manage day to day operations of the region down to the branch, including coaching, developing, and guiding the branch team to perform efficiently and effectively.
• Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability/auto), employee benefit programs, branch office procedures, resource policies, employee coaching/discipline, etc.
• Responsible for region profitability: overseeing control of all financial impacts to the region, including holding branch management accountability with event specific profitability, resource identification/utilization, unbilled overtime, and training expenses.
• Assist the President in planning on both a short-term and long-term basis, for future operational growth and expansion.
• Direct and administer the core event security operations of the region, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.).
• Oversee and manage operational and financial functions including payroll, billing, accounts receivable, scheduling, recruiting, training, etc. for the region.
• Generate new business through partnership with Event Services Sales Leadership

QUALIFICATIONS:

• Bachelor’s Degree is desired plus at least 7 years of general management experience in the event security and guest services / crowd management services industry.
• Must possess a minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
• Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience is highly desired.
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes.
• Willingness to attend professional networking or community events as needed to develop and grow business relationships and opportunities
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize m