Customer Service Coordinator - Customs

Description

At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.

With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe. 

Main Purpose of the Role:

The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.

Main Tasks:

• Run daily reports to identify any customs holds and or rejections and handle accordingly
• Run daily reports to identify cargo slated for General order and handle accordingly
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly
• Daily monitor CMS205 (Orphans) and resolve accordingly
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
• Keep a running tab of all export vessel’s sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally

Requirements

• High School Diploma or General Education Degree (GED) 

• Two to four years of related experience and/or; or equivalent combination of education and experience.