Customer Renewals Manager

Title: Renewals Manager

Location: US - Remote 

THE OPPORTUNITY:

At Salesloft, our Senior Renewal Managers are pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing renewals team focused on working with our customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with Salesloft. We believe that the most successful Renewals Managers are passionate about the customers they serve and have a supportive team behind them. 

On a day-to-day basis, you will be responsible for:

• Partnering with Customer Success Managers to educate our customers about the power of Salesloft.
• Effectively negotiate renewal terms, resulting in “win-win” outcomes for Salesloft and our customers.
• Collaborating with the Account Executives in your segment to drive growth at time of renewal
• Assess customer health, and renew customer partnership agreements. 
• Accurately forecast revenue risk in your book of business while crafting creative and compelling commercial agreement options. 
• Keep up with industry trends, the competitive landscape, and our customers’ needs.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to partner with customers to align their sales engagement goals to Salesloft’s revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated and strategic retention expert focused on retaining and growing our existing customer base. You  will play a pivotal role in creating longstanding partnership with our customers, helping Salesloft build durable revenue while crushing your quarterly targets.  

If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Senior Renewal Manager is the career path for you! 

THE TEAM:

Our Renewals team is a critical part of Salesloft’s Revenue department who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

As an integral part of the Revenue team, the Renewals team consists of results-oriented SaaS sales professionals with a strong customer focus and a desire to win. The RMs on our team share a few common traits: they are self-motivated, ambitious, and passionate about driving customer outcomes. 

THE SKILL SET:

• 2+ years of experience owning a wide range of renewals, from small to large companies and spend
• 5+ years of customer management or sales experience at a software company [SaaS model], ideally with an emphasis on renewals and expansion.
• Experience with Salesforce is a huge plus, Salesloft is a big bonus.
• Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations.
• Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders.
• Excellent written and verbal communication skills.
• People who naturally look for the silver lining.
• Team players who put ‘me’ behind ‘we.’
• Self-starters who don’t need their hand held in order to get things done.
• People who admit when they’re wrong (we all are!) and lower their guard to connect transparently with the team to resolve issues.
• Empathy in connection with others.
• Smart people with exceptional accomplishments, talents, and goals.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Participate in our daily training cadence, where you will learn our software and all the skills necessary to set you up for success
• Begin 1:1’s with your manager, understand your 30-60-90 plan, meet & shadow current members of the Salesloft team, and delve into your customer book of business
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Customer Success, Sales, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your renewal cycles
• Shadow your peers to start hearing and learning the renewal motion - bring your questions!

WITHIN THREE MONTHS, YOU’LL:

• Feel comforta