Manager, Retail Store Operations Strategy Implementation

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is on a mission to transform healthcare.  With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores.  At the heart of this strategy lies the privileged relationships between our colleagues and our customers.  As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.    

Store Operations and Strategy Implementation is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while updating and reinforcing day-to-day operations as well as store closure/market disruption support for stores in need across multiple growth initiatives. Keeping our colleagues at the heart of everything we do, the strategy implementation team will support field execution of key growth initiatives across retail by providing data driven insights to support field and store execution, evolving processes as needed to streamline operations and deliver optimal outcomes. The team will collaborate across various stakeholder groups including but not limited to; store operations, real estate, communications, change management, and IT partners to ensure our store and field leaders have a clear and actionable strategy to drive successful outcomes across key retail market growth and disruption priorities.

This position will support the creation and maintenance of day-to-day operations checklists and playbooks as needed, permanent hours of operation governance and reporting, and execution support of store closure and market disruption activities in collaboration with multiple stakeholders. Under the direction of the Strategy Implementation Sr. Manager, this colleague will partner cross-functionally to devise and deploy key initiatives aimed to improve store and field execution through improvement of processes that impact store and field colleagues across our 9,000+ retail locations.

Skill In:

• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrating strong attention to detail and follow through with commitments

Ability to:

• Deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Communicate clearly to small and large groups internally and externally to lead complex projects to completion
• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results
• Plan and execute short- and long-term goals
• Responsibility for new store openings, store closures, and management of both processes

Required Qualifications

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability:

• 5+ years of full-time work experience in a retail and/or corporate environment
• 5+ years experience building high-performing teams
• 5+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5+ years experience influencing without authority
• Demonstrated