JOB PURPOSE:

The Program Manager will oversee day-to-day operations of the Customs and Border Protection (CBP) Workforce Wellness program (WWP). This position ensured efficient execution of activities to include outreach, health and wellness services, case management, physical fitness, and nutrition planning, scheduling of behavioral health services, and coordination of services with community service partners. The Program Manager will also be responsible for understanding, completing, and reporting on all contract deliverables.

The Program Manager must understand Law Enforcement and their family members’ needs. They should also understand case management operations, BH treatment and interventions, and process improvement. This position will be a spokesperson for the program and capabilities of the CBP WWP.

ESSENTIAL JOB RESPONSIBILITIES:

• Oversee & support all operations for the CBP Workforce Wellness Program (WWP), including the accumulation of outcome data tracking and reporting Key Performance Indicators (KPI’s) to leadership.
• Initiate, guide, and support staff with continuous quality and process improvement.
• Forecast budget planning and execute expenditures of program funds to achieve the projected financial outcomes.
• Collaboratively work with the specialized staff to monitor client need and implement new support services when indicated.
• Manage relationship with the Contract Officer (CO) and the Contract Officer Representative (COR),
• Oversee performance measurement, capturing and reporting client outcomes, and coordinating outreach events as appropriate.
• Track and complete funder deliverables, audits, surveys, and compliance requirements.
• Participate in, organize, and train staff in established best practices.
• Manage Community Outreach and Communication to ensure CBP Employees and their family members take full advantage of the program's services.
• Represent Endeavors at conferences, meetings of service providers within the community, and liaising with other organizations at the local level to maintain partnerships and share work of the WWP.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:
 
EDUCATION: An Undergraduate Degree from an accredited college or university in a health sciences field (i.e., social work, psychology, healthcare administration), criminal justice field, or in a related field; and five (5) years of progressively responsible experience in people management, planning operations, budgets, and projects; OR any combination of experience and education that results in the required knowledge, skill, and abilities is required

EXPERIENCE: 5+ years of experience with managerial/supervisory responsibilities and program level leadership experience is required. Experience across a range of modalities within social work or counseling. Experience with health and wellness/or suicide prevention, experience working with a Military, Veteran, Law Enforcement, and/or First Responder population, experience in overseeing/ managing employer-based wellness programs, and experience delivering training related to wellness, behavioral health, or suicide awareness, OR any combination of experience and education that results in the required knowledge, skills, and abilities is required.

ATTENDANCE: Must maintain regular and acceptable attendance at such level