Cellular Sales
Senior Network Engineer
ClassificationExempt
Reports toInfrastructure Network Manager
JOB DESCRIPTION
Summary/Objective
The Senior Network Engineer is a critical IT role responsible for designing, implementing, and optimizing Cellular Sales’ network infrastructure across retail locations, corporate headquarters, contact centers, data centers, and cloud environments (IaaS, PaaS). As the primary subject matter expert, this role leads the design, deployment, and support of scalable, secure, and high-performance networks, including LAN, WAN, WiFi, VoIP, and SAN. The Senior Network Engineer collaborates with leadership, cross-functional teams (e.g., Architecture, Systems, Security), and vendors to align network solutions with business goals. This position will mentor junior engineers and admins, drives automation, ensures compliance (e.g., PCI), and fosters continuous improvement in network processes and team dynamics.
Essential Functions
Network Design & Architecture: Lead the design of scalable, secure network infrastructures, submitting core changes with diagrams to the Technology Services design review process, and collaborating with architecture teams on solution selection.
Implementation & Optimization: Deploy and optimize network infrastructure (routers, switches, firewalls, wireless) using Infrastructure as Code (IaC) tools (e.g., Ansible, Terraform) to enhance routing, VLANs, QoS, and WAN connectivity.
Documentation & Reporting: Maintain detailed network documentation (configurations, topologies, procedures) and report project progress to stakeholders, ensuring accuracy and accessibility.
Advanced Troubleshooting & Support: Provide expert-level troubleshooting for complex network issues, act as the final technical authority with vendors, and ensure minimal downtime.
Security & Compliance: Design and enforce network security policies (e.g., firewalls, VPNs) with the security team, ensuring PCI compliance and proactive monitoring.
Performance Monitoring & Capacity Planning: Use tools (e.g., Datadog, SolarWinds) to monitor performance, assess usage trends, and plan for scalability, incorporating cloud platforms (e.g., AWS, Azure).
Mentoring, Training & Knowledge Sharing: Mentor junior engineers/administrators, train Operations Support, and facilitate cross-team knowledge sharing to build technical expertise.
Vendor Management & Innovation: Partner with vendors to evaluate solutions and research emerging technologies (e.g., SD-WAN, AI-driven analytics) to future-proof the network.
Strategic Planning & Process Improvement: Contribute to long-term network strategies and continuously enhance processes to improve efficiency, reliability, and security.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, team building, commitment gains, and empowerment.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work Environment
This job operates in a professional office or Hybrid (remote/office) environment. This role routinely uses standard office equipment such as (computers, phones, etc.) Occasional on-site work in data centers or retail locations may be required for hardware maintenance or deployments.
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods. Must be able to stand for long periods. Must be able to lift up to 30 lbs. Must have reliable transportation. Must be able to drive.