Customer Service Ambassador

JOB DESCRIPTION

Pay: $24.28 per hour

The pay listed is the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (Programa de beneficios de). 401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Position Summary Details The Customer Service Ambassador provides assistance and information to customers.    General Job Description:

• Promptly answer phone calls and provide customer service.
• Research and answer questions regarding reservations.
• Forward calls to appropriate parties.
• Take PTP payments over the phone.
• Monitor Knightscope robots and answer intercom calls. 
• Give up to date answers and directions for parking related questions.

General Requirements:

• Demonstrated skills and experience with computers and websites.
• Demonstrated communication skills: both verbal and written.
• Ability to display a positive demeanor over the phone.
• No written counseling within the last 6 months for attendance or performance.
• Flexibility to work additional shifts as required by the operation.
• Remain available and approachable to customers and staff.
• Problem-solving skills including prioritizing and maintaining professional demeanor.

Qualifications

• Must be 18 years of age or older. 
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.  

Preferred Qualifications: 

• Customer Service Experience  
• 1 yr of similar work experience 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and am