Delivery Manager - Atlanta, GA

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.    Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.    As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 
Delivery Manager – Hybrid
Our Delivery Managers (DMs) are leaders, building partnerships across engineering, product, customer success, and senior leadership to contribute efficiencies toward our value delivery, implementation velocity, and products. The DM is responsible for setting expectations and creating and executing project plans to meet our customer’s goals while accelerating Uniphore solutions into our customers’ call center landscape. They are accountable for identifying bottlenecks and help influence ways to overcome them to maximize on-time/on-budget goals while delivering positive customer outcomes. They lead and manage cross-functional teams, create and update project plans and resource forecasts, assign and track tasks, manage risks, and report progress to leadership. The DMs must quickly understand Uniphore s product portfolio to drive successful project deliveries, leading to increased adoption and revenue growth. Position Type Office / Home Office Hybrid Travel -10% domestic

Preferred Knowledge and Skills

• Experience with cloud software implementation is required
• Customer-centric attitude - committed to the client and successfully consults and negotiates when necessary
• Experience deploying enterprise software solutions for call center operations
• Exhibits high energy and drive, brings enthusiasm and the ability to engage with people at multiple levels on projects and meetings

The Skill Set

• Manage complex (SaaS, on-premises) software implementations for customers or BPOs
• Drive the delivery of cross-functional projects with multiple senior stakeholders across the organization
• Define the program structure and organize the program into workstreams
• Effective in juggling multiple fast-paced product deployments at the same time
• Be an excellent communicator, capable of organizing and leading diverse project teams, performing detailed work, and proactively identifying and resolving roadblocks
• Manage project plans, financials, resource assignments, forecasts, tasks, RAID, and communications to leadership
• Establish program governance and lead workstream meetings with stakeholders
• Cross-functional team player who can advocate on behalf of the project team and customer while considering the objectives of internal partners across the business
• Be able to build effective partnerships with internal organizations and leadership to build highly collaborative teams and enhance communication across teams and stakeholders
• Strong understanding of Call Center operations and technologies 

What You'll Do

• Collaborate with Pre-Sales, Sales, Customer Success, Product Management/Engineering, and Domain Experts to maximize project delivery success
• Confirm success criteria for each project with customers and build the project plans to maximize value while achieving margin and schedule
• Own day-to-day project operations including scrums, project plan updates, personnel assignments, task prioritization and completion
• Lead the change control process including estimation, creating, and reviewing change requests with customers or partners
• Manage project RAID, escalating where necessary while taking ownership as needed to manage customer expectations
• Provide clear project communications to project stakeholders including BPOs, customers and Uniphore Leadership Team
• Promote a positive working environment by building productive relationships with customers, and internal supporting organizations and stakeholders
• Contribute to the wider Uniphore team culture and development by collaborating on team initiatives and building best practices for repeatable implementation processes, best practices, and methodologies
• Participate in hiring activities as we grow the Delivery Team

Who You Are

• 7+ years experience in planning and leading enterprise software impleme