Sr. Mgr, Change Manager – Finance Product

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow’s internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century. 

What you get to do in this role

We are seeking a strategically minded, action-oriented Change Management Manager to lead and deliver organizational change initiatives across complex, multi-year, cross-functional programs within our Finance Organization. This role is critical to enabling transformation across Finance Segments including Global Sourcing and Procurement, Tax, Treasury, Strategic Finance, and Corporate Accounting.

As a senior change leader, you will spearhead change management strategies, focusing on agile methods, AI and digital transformation. You will use data to understand change impacts and improve adoption, ensuring a human centered employee experience. Responsibilities include agile change plans, digital adoption strategies, data-driven insights, and user-centered interventions.  You will champion a user-centered approach to change management, ensuring that employee needs and perspectives are at the forefront of all change initiatives.  Design and implement change interventions that enhance the employee experience, fostering a positive and supportive environment during periods of transition.

Key Responsibilities

• Lead Finance Change Initiatives: Design, lead, and execute comprehensive change management programs for large-scale, cross-functional transformation efforts across Finance Segments, including Global Sourcing and Procurement, Tax, Treasury, Strategic Finance, and Corporate Accounting.
• Stakeholder Engagement: Cultivate strategic relationships with senior leaders and stakeholders across Finance, Technology, Corporate Communications, and other business functions to understand needs and ensure effective communication of changes.
• Change Strategy & Planning: Define and articulate structured change management principles and strategies tailored to Finance processes and organizational goals. Apply proven change methodologies (e.g., Prosci) to build and execute change plans aligned with program objectives.
• Training & Enablement: Develop and deliver training programs and resources to support adoption of new tools, processes, and best practices for internal and external audiences within Finance. Create engaging content including ILT/VILT training, e-learning, job aids, and user guides.
• Communications: Direct the creation of compelling change assets, including executive communications, digital content, FAQs, talking points, and multimedia materials to inspire action and drive adoption across Finance Segments.
• Process Improvement: Rapidly assess, diagnose, recommend, and implement process improvements to yield operational excellence in Finance. Lead efforts to reimagine how work gets done and drive enterprise-level transformation.
• Data-Driven Insights: Serve as a trusted advisor to Finance leadership, providing data-backed insights and recommendations to influence strategic decisions and optimize change outcomes.
• Continuous Improvement: Strategically manage the architecture and ongoing improvement of project content across digital platforms (intranet, collaboration tools, LMS, dashboards, etc.).
• Knowledge Management: Contribute to the development and maintenance of knowledge sharing and management across multiple mediums for Finance teams.
• Best Practices: Build and promote change m