Customer Service Representative I

 

 

With a passion for life

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

 

 

Healthmark, A Getinge company was founded in 1969 and employs over 300 people and is a growing company. We strive to provide customers with quality products and support services in a timely and effective manner.

SHIFT: Monday - Friday 8:30am - 5:00pm, except once a month for an entire week, 10:30am-7:00pm shift 

*Must be able to commute to Fraser, MI.*

 

The Customer Service Representative is responsible for accurately responding to incoming inquiries on orders, products, and pricing. The Customer Service Representative is also expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met. 

 

  What You Will Do:

• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Understand the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
• Assist the department in meeting customer needs and reaching department expectations.
• Complete required training and understand how to use tools available to recall necessary information.
• Document conversations with customers according to procedure.
• Follow established procedures to meet customer needs.

This role would be a good fit if you:

• Can consistently present a positive approach to your work that is rooted in businesslike professionalism
• Are not afraid to point out potential improvements/improvement areas
• Can collaborate and work well with other teams
• Can effectively manage multiple tasks/priorities
• Enjoy meeting deadlines
• Have a trustworthy team player attitude
• Can communicate effectively through the phone
• Are energized and enthusiastic about building relationships

Qualifications:

• 1-3 years Customer Service experience.
• Type 30 WPM.
• 4-year degree preferred.
• Demonstrated experience performing extensive research to resolve complex customer inquiries
• Excellent written and verbal communication skills
• Previous experience in a heavy volume service environment (phone, email, internal communications) preferred.
• Excellent time-management, prioritization, communication, and analytical skills.
• Ability to multitask effectively.
• Ability to work under targets and with deadline
• Positive attitude, proactive engagement and solutions seeking
• Intermediate Excel, Word, and Outlook skills