Facility Maintenance Technician I (Bethel, AK)

 

$2,500 Hiring Bonus! GCI's Facility Maintenance Technician I will perform preventative maintenance and repair of the Company’s telecommunication facility infrastructure to maximize availability and provide the highest quality of service for our customers. Internal customers include the Facilities Engineering group and entire Technology Solutions department and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Dispatches to Rural Alaskan communities to perform preventive maintenance, quality control inspections, and repair of Company facility equipment. Understands the unique travel, lodging, and customs of rural Alaskan communities.
• Ensure completion of established facility-based maintenance routines designed to keep buildings within design performance conditions. Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems. Open and track corrective tickets to resolve problems. May be required to perform routine maintenance or repair of Core Network Equipment.
• Manage the various equipment/technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians. manage, support, and troubleshoot for the highest availability of company facility infrastructure. Interface with vendors as a customer to resolve technical problems and gather technical data. May be required to perform routine maintenance or repair of Core Network Equipment.
• Assist in maintaining and updating facility software for scheduling, tracking work orders, equipment, and preventative maintenance.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. 
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability in maintaining and troubleshooting HVAC, DC and AC power systems, and various building structures designed for telecommunication equipment. Ability to maintain, emergency backup & prime power generation, battery plants. Knowledgeable with general electrical skills both high and low voltage. Ability to read and comprehend technical drawings and manuals and solve technical problems in a timely manner.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Demonstrated knowledge of operating a Windows based PC and applications such as Word, Excel, Visio, Project, Teams, and SharePoint are required. 

Additional Job Requirements:

This is an entry level position for the Facility Maintenance technician.   Must have a basic understanding of HVAC, generators, batteries, and AC & DC power systems. Perform preventative and corrective maintenance/repair and testing of plant facilities in compliance with all applicable codes, regulations, and company specifications. Works under close supervision and must be able to work and complete tasks on time.

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of four (4) years in a facility operation, maintenance environment, telecommunications technician role, or related background. *
• Upon hire may be required to successfully complete certifications and courses within a defined perio