Staff Solutions Architect

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

What you'll do

• Technical Guidance and Mentorship

  • Build and deliver high-value and reusable enablement content that measurably improves the team’s effectiveness and execution on a regular basis.
  • Sustain mentorship for specific members of the Solutions Architecture team to improve our technical win rate, increase NetARR, fostering a culture of continuous learning and improvement.
  • Guide Solution Architect team members through complex customer opportunities and activity.
  • Advise Solution Architect team members on Technical Close Plans and Customer Success Planning strategies and patterns leading to shorter sales cycles and faster product adoption.
  • Run high-value SA activity enablement sessions with team members, both new (training) and existing (best practices) (e.g., Value Stream Workshops, Day in the Life, Duo Workshops, etc.)

  Cross-Functional Collaboration and driving innovation

  • Consolidate Field Feedback to drive product roadmap discussions (outside-in) and be informed of the product roadmap for at least one product area, and inform team members of changes to come in the near term.
  • Be the DRI for a Subject Matter Expert Group in a region.
  • Architect innovative solutions leveraging 3rd party and GitLab technologies that lead to new use cases and revenue opportunities.
  • Build connections/relationships with key regional/geo partners, alongside the Ecosystem SA team.

  Customer Engagement and Solution Ownership

  • Serve as the primary technical point of contact for high-value customers, ensuring high customer satisfaction, solution adoption and success rate of renewals or upsells.
  • Lead efforts to identify potential risks in architectural design and ensure compliance with industry standards and regulations

  Thought Leadership and Evangelism

  • Maintain a positive personal brand through GitLab-relevant participation in channels such as confer