Clerical Assistant 2 - Lackawanna County Assistance Office

Posting number: CS-2026-56237-00102

Department: Department of Human Services

Division: HS Lackawanna CAO Hdq

Job classification: Clerical Assistant 2

Posting type: SCSC E&T Vacancy

Categories: Office and Administrative Support

Summary

As a Clerical Assistant 2 with the Department of Human Services' Lackawanna County Assistance Office, you will play a key part in keeping office operations running smoothly. This job gives you opportunities to learn, build confidence, and support programs that serve families across the state. You will work in a setting that encourages growth and dependability. This position is a great way to strengthen your administrative abilities while helping your community.

Examples of duties

This role supports daily office operations that ensure important case information is handled correctly and on time. 

As a Clerical Assistant 2, you will perform the following duties:

• Data Entry: Input case information accurately into automated systems
• Application Processing: Receive, register, and route applications following established procedures
• Inquiry Review: Interpret documents and complete clearance transactions with accuracy
• Phone Support: Receive calls, relay messages, and provide information as directed
• Reception Tasks: Greet visitors, manage schedules, and direct individuals appropriately
• Mail Handling: Sort, scan, and distribute incoming and outgoing mail and related materials

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday through Friday with a 1-hour lunch.  
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions:  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.