Director, Technical Programs

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job provides strategic leadership and direction for the organization’s engineering operational programs. This role involves aligning engineering initiatives with business objectives and driving program success through effective management of engineering, technical, and procurement activities.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
• Develop and implement the strategic vision for engineering operational programs.
• Oversee the planning and execution of engineering programs.
• Ensure alignment of engineering programs with business goals.
• Manage and mentor program managers and engineering teams.
• Monitor program performance and drive continuous improvement.
• Communicate program status and strategic initiatives to executive leadership.
• Manage program budgets and financials.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Proven ability to manage large, complex engineering programs.

Preferred Qualification:

You should be a self-starting leader and very familiar / knowledgeable about best practices surrounding product development lifecycle, product release practices, and go-to-market, ideally in payments / fintech. You are adept at instituting new processes and building ways of working that bring teams together to work more efficiently together. You are a uniter, someone who can connect with teams across the organization at all levels, and you are able to differentiate between loose ends that will work themselves out from critical path issues that need to be escalated and address with an executive audience. You are detail-oriented, great at execution, and a strong project manager. You are a positive and effective communicator at all levels.

Core Responsibilities:

• Familiarity with the product development life cycle and knowledgeable about the role of product management, product marketing, commercialization and the requirements to be established prior to engaging operational teams
• Work closely with Program Management Team and Product teams to manage the handoff from Product to Operational Readiness in a smooth and efficient way
• Own the product delivery and operational plan for cross-functional teams and lead periodic cross-functional meetings to review status, celebrate successes and highlight / escalate issue