Manager, Member Engagement

Manager, Member Engagement

Full Time position, flexible remote (based in North America)

About Cascale

Cascale is a leading force in combating climate change and advancing decent work in the consumer goods industry. Working alongside global brands, policymakers, and supply chain partners, Cascale is at the forefront of enabling sustainability solutions that deliver tangible, measurable impact.

Formerly known as the Sustainable Apparel Coalition, we are stepping into a new era of impact with a new name, new look, and same enduring vision. The SAC was incorporated as a 501(c) 6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, now Worldly, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. As of 26 February 2024, we are now officially known as Cascale. For more information, visit www.cascale.org.

Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships,and trusted leadership for industry sustainability.

To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.

Opportunity

The Manager, Member Engagement is a crucial role to the organization. A radical change of the industry can only happen if all actors, private and public, work together to make the industry truly sustainable. 

Duties & Responsibilities

• Brand & Retailer Member management - 20%
  • Work closely with the Member Engagement and Member Intelligence teams to implement the global engagement strategy.
  • Track and report members’ updates, Higg Index Tools adoption, impact progress, and member engagement activities.
  • Capture and consolidate member feedback to inform the broader Membership Engagement team, organization and help meet members' needs. 
• Member engagement (one-to-one) - 30% time
  • Management of Brand & Retailer corporate members 
  • Help improve the membership experience by collaborating internally with teams to provide insights and feedback for continuous improvement.
  • Help guide members along their Cascale membership journey to ensure they are making the most of their membership, and providing best practices and feedback about Cascale offerings, Higg tools adoption, and more. 
  • Conduct regular touch-bases with members to evaluate member progress, deliver guidance, and capture challenges and opportunities.
  • Identify members' best practices and encourage sharing through case studies, reports, pod