Partnership & Access Liaison (PAL), Neurological Rare Disease – California

Partnership & Access Liaison (PAL), Neurological Rare Disease – California

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.  Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity:

As a PAL your role involves supporting patients and caregivers interested in Evrysdi and SMA, as well as those already prescribed Evrysdi. This field-based position provides reimbursement and educational assistance to patients and caregivers considering or undergoing therapy. Key responsibilities include building advocacy relationships, supporting the SMA community at events, and collaborating with patients, families, and physicians to address medication access barriers. As a PAL you will work with various internal teams to meet local territory needs and requires knowledge of pharmaceutical reimbursement.

Key Responsibilities:

• You will provide education and ongoing support to patients and caregivers for Evrysdi, including product information, dosing and administration, reimbursement services, and other needed education

• You will maintain regular contact with patients and respond to their specific requests

• You will assist patients with insurance options and resolve logistical challenges with insurance and pharmacies

• You will create awareness and educate through local advocacy and programming, including coordinating patient programs and education at conferences

• You will need to respond promptly to patient and caregiver questions and concerns, providing resources to resolve issues, while ensuring compliance with HIPAA and patient privacy policies

This is a field-based role that will cover California from Fresno to Los Angeles.  It is preferred that candidates live between Fresno and Los Angeles areas due to business concentration.

Relocation Benefits are not available for this role

Who you are:

• Bachelor’s Degree required

• Clinical experience with patients required

• 5+ years of field-based experience in patient services/reimbursement/pharmaceutical desired

• Experience directly supporting patients required

• Strong communication skills including public speaking and presentation experience

• Knowledge and adherence to HIPAA guidelines, FDA requirements, and internal Compliance guidelines

• Ability to effectively collaborate with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses

Preferred Qualifications:

• Fluency in Spanish is preferred

• Registered Nurse preferred, not required

• Case management experience preferred

• Orphan or Rare disease experience preferred

• Account management/institutional experience preferred

Overnight travel may be required. This position requires significant driving of either a company-provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. This position will require approximately 30% travel, including some overnights and weekends.  As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location in Los Angeles  is $136,000-$253,000.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.