Sr. Product Manager, Product Operations

The JD Sports North America Application Solutions Group powers the expansion of JD's digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web, mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced, solution-oriented perspective to our team.

The Senior Product Manager for Product Operations drives organizational excellence across our digital product squads by optimizing processes, pursuing data-driven decision making, and enabling effective cross-functional engagements. They are experts in product operations methodology and own the execution of measurement frameworks, quality systems, and analytics adoption to enhance the predictability and performance of our digital product team.

This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

• Enable data-driven product decisions across the organization by implementing consistent measurement frameworks and processes

• Partner with scrum masters to establish and maintain a consistent process of delivery measurement to facilitate predictable operations while maintaining high-quality customer experiences

• Own tracking and escalation processes for foundational site and app health metrics, regularly reviewing opportunities with product managers and stakeholders

• Lead cross-squad process optimization, standardization, and knowledge-sharing initiatives, identifying opportunities to reduce friction and accelerate time-to-market while maintaining quality standards

• Drive adoption and enablement of analytics tools across all squads, creating training programs, governance frameworks, and best practice documentation

• Facilitate post-launch performance reviews and learning sessions, ensuring insights and optimizations from one squad benefit the broader product organization and business as a whole

• Build cross-functional relationships with Engineering, QA, UX Research & Design, and business stakeholders to establish organizational alignment on product operations standards

• Establish product health monitoring systems and warning indicators to identify quality risks in our website and mobile apps

• Champion product operations best practices through industry research and process innovation, driving continuous improvement in product team effectiveness

• Additional duties and projects as required

Required Education and/or Experience:

Bachelor's Degree in business or computer related field from a four-year college or university, or equivalent combination of education and experience. 4 - 6 years’ previous experience overseeing the development, implementation, and performance of digital products required.

Demonstrated success in a startup or change-management environment. Background in project  or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets, timelines and resources. Experience working within an Agile development environment.

Required Computer and/or Technical Skills:

Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA & UAT of digital applications.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift

• Use hands to finger, handle and feel

• Reach with hands and arms

• Talk and/or hear

• Stand for up to 4 hours at a time periodically

• Walk or move from one location to another

• Occasionally may need to climb, balance, stoop, kneel, or crouch

• Lif