IT Software Asset Analyst

Primary City/State:

Phoenix, Arizona

Department Name:

IT Service Delivery-Ref Lab

Work Shift:

Day

Job Category:

Information Technology

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POSITION SUMMARY
The Software Asset Analyst is responsible for supporting the organization’s software asset management (SAM) activities, with a particular focus on managing Microsoft licensing and ensuring compliance with contract terms. This role includes tracking software assets, reconciling licenses, assisting with renewals, and optimizing software usage to control costs. The position serves as an entry point for individuals seeking to build a career in software asset management and IT operations.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.     

CORE FUNCTIONS
1. Microsoft Licensing Management: Maintain accurate records of Microsoft licenses, including Office 365, Windows Server, and other enterprise agreements. Reconcile Microsoft licenses per contract terms, ensuring compliance and accurate allocation. Assist with True-Up reporting and support renewal processes.

2. Software Inventory Maintenance: Assist in maintaining an accurate inventory of all software licenses and installations. Collaborate with team members to track software usage and ensure data integrity.

3. License Compliance Support: Monitor adherence to licensing agreements and prepare documentation for audits. Escalate potential compliance risks to the Software Asset Manager or relevant stakeholders.

4. Procurement and Renewal Assistance:  Support the procurement process by gathering requirements and obtaining quotes. Track software renewal timelines and notify stakeholders in advance of expirations.

5. Data Management and Reporting:  Update and manage software asset data in asset management tools. Generate reports on software usage, compliance, and cost trends, particularly for Microsoft licensing.

6. Incident and Request Management: Assist in resolving software-related incidents and fulfilling software requests. Serve as a point of contact for internal users requiring software information or assistance.

MINIMUM QUALIFICATIONS

• Associate degree in Information Technology, Business Administration, or related field OR equivalent education and experience.

• 2 years’ experience of software asset management.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Experience managing Microsoft licensing and Enterprise Agreements.

• Experience using IT asset management tools (e.g., ServiceNow HAM Pro, SCCM).

• Certification in ITIL Foundation or CSAM (Certified Software Asset Manager).

• Previous experience in software procurement, IT operations, or asset management.

• Additional related education and/or experience.  

 

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