0240029 - Senior Manager Business Excellence

We are OCASA, a global family-owned business boasting more than four decades of experience in specialized logistics for the pharmaceutical industry. Our end-to-end services are adapted to all the clinical journey, providing tailored logistics solutions to each client.

Since the opening of our first branch in New York City in 1982, we’ve been committed to developing and implementing efficient solutions that improve people’s lives. Our patient-centric approach has driven our growth into the American, Latin American, European, and Asian markets.

Role overview:

The Sr Manager, Business Excellence plays a pivotal role in driving business processes efficiency, continuous improvement, and strategic alignment across the organization. Reporting directly to the Division President, the role will be tasked with leading initiatives that enhance business processes, foster a culture of operational excellence, and ensure the organization meets its targets.

We are thinking of someone with some experience in Consulting, internal corporate development/strategy or business operations. They will have a wholistic view of the organization and understand how each decision affects the different areas. Therefore, the candidate must be able to see the bigger picture but also be able to focus on details and design and implement processes.

Confidentiality and integrity are a must as this role will deal with sensitive information.

Responsibilities will include:

Operational Excellence and Continuous Improvement

·In close collaboration with the President and the Sr Leadership Team, drive initiatives to streamline processes, optimize workflows, to improve operational efficiency, enhance overall operational performance.

·Implement and monitor business process improvement methodologies such as Lean, Agile, Six Sigma, or other quality management systems.

·Collaborate with department heads to identify areas of inefficiency and propose actionable solutions.

Strategic Planning and Execution and Data Driven decision making

· Work closely with the President and senior leadership team to align business goals with operational execution.

· Facilitate the development of annual business plans, including defining key performance indicators (KPIs) and creating tracking mechanisms to monitor success.

· Develop and maintain performance dashboards to track key business metrics and inform executive decision-making.

· Prepare executive level reports and presentations for the Board.

Organizational Performance Metrics

· Develop and implement frameworks for measuring and reporting on organizational performance, ensuring transparency and accountability.

· Regularly evaluate organizational performance, proposing and executing corrective measures where needed to meet business objectives.

· Drive the culture of high performance and continuous improvement throughout all functions.

Change Management

· Lead and manage company-wide change management initiatives aimed at fostering a culture of agility and excellence.

· Promote and instill a data-driven mindset and foster the use of performance metrics to inform decisions and priorities.

· Ensure that strategic messaging is effectively communicated throughout the organization and that there is alignment with the company’s mission and vision.

Cross-functional Collaboration

· Serve as a key partner to area heads, enabling alignment of operational goals with company strategy.

· Manage complex, cross-functional projects, ensuring that deliverables are met on time and within budget.

·Handle crisis management, ensuring that stakeholders are informed and that the company responds in an organized, strategic manner.

Qualifications and skills:

Required:

· Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field; MBA or Master’s degree preferred.

· 8+ years of experience in a similar role within business operations, strategy, or management consulting, with proven results in driving business excellence.