Accounting Assistant

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: San Francisco, CA

Division: Air & Sea US
Job Posting Title: Accounting Assistant 
Time Type: Full Time

 

 

Summary

The AP/AR Accounting Assistant is responsible for actively contributing to the North America Shared Services Department and is accountable for a variety of functions, respond to a high volume of Customer Service inquiries, providing requested information and resolving issues that prevent invoice payment. Whenever possible, determine root cause of problems for long term solutions. This position ensures that the Company maintains strong vendor and customer relations, complies with, and enforce internal controls and service level agreements (SLA) set forth by the Company while safeguarding confidential information.

 

Duties and Responsibilities

• Prioritize, research, and write responses for a high volume of AP/AR inquiries created by suppliers/customers
• Review past due invoice lists provided by vendors and/or by corporate to ensure that all invoices are accounted for and to determine the reasons for non-payment
• Escalate issues to management when necessary.
• Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Payables.
• Supports accounting reporting activities, including track, monitor and review aging reports and reconcile AP sub-ledger.
• Provides accounting assistance to operations staff; responds to accounts payable questions/concerns to meet business needs.

 

Educational background / Work experience

• Associate’s degree in accounting or finance and/or a minimum of 2 years of experience in customer service and/or AP function.  Possess strong interpersonal skills for interacting with vendors, operations, and upper management.  Good planning and organizational skills to balance and prioritize work.
• Experience in a shared services environment is a plus.  

 

Skills & Competencies

• Proven customer support experience or experience in accounting.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, manage time effectively, manage competing demands and adapt to frequent changes
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