Account Manager, Consumer Lending

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Troy, MI,  Franklin, TN,  Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

Responsible for managing Consumer Lending partner relationships. Collaborates with Program Managers and key internal stakeholders to evaluate, design and implement consumer lending products/services while maintaining compliant oversight of existing programs in the market. Serves as an advocate for partners, leading implementation and remediation efforts throughout the process, ensuring the highest level of quality, compliance, and partner satisfaction.

What You Will Do:

• Serve as the operational day-to-day point of contact for partners, maintain ongoing contact with internal and external stakeholders and other parties. Which includes ongoing marketing of product offering, credit operations, compliance, finance, settlement, policies and procedures, account management, underwriting.
• Consult with cross functional teams to evaluate, design, and implement products/services to market. 
• Leverage CRM system and internal to document implementation and workflow tasks.
• Embody the voice of the partner within the Pathward organization to improve the partner experience.
• Facilitate Risk & Compliance initiatives to ensure complete compliance with all applicable laws, regulations, and internal policies.
• Provide consultative support and guidance to partners throughout all phases of the program life-cycle.
• Establish and build strong relationships with internal Pathward teams who contribute to partner success.
• Advise leadership on partner issues; seek guidance to develop solutions as applicable.
• Manage SLA’s to foster speed to market and partner satisfaction.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience
• 3+ years experience in Consumer Lending industry required
• Experience in client-facing leadership in the finical services industry, preferred
• Proven ability to consistently manage and prioritize multiple tasks across multiple partners
• Creative thinking and problem-solving abilities
• Strong attention to detail
• Great rapport building and communication skills with a diverse group of partners and management at all levels
• Great customer service acumen and ability to champion and articulate the voice of the partner
• Ability to gain an understanding of partners and their position in the consumer lending  industry

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $47985.10 – $88,620.90

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.<