Director of Business Operations

Description

Who we are:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. Our dedicated in-house trainers have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. This allows us to focus on hiring top talent with, or without, industry specific training.

Why You Should Join Us:

We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment. We offer excellent benefits, to include Health Insurance on the first of the month following date of hire, free employee Dental, Life and AD&D coverage after 90 days and company provided Vision coverage. New employees begin to accrue PTO on their first day and can request to use accrued days after only 90 days. We also offer 401k and a Profit-Sharing plan to save for your future, FUN activities, and more. 

Position Summary

This position is responsible for oversight and management of enterprise-wide revenue cycle services to include scheduling, registration, and business operations.

Position Responsibilities  

1. Oversee and guide a diverse team, fostering a positive and collaborative work environment. Responsible for hiring, training, mentoring, and performance management to include evaluations and appropriate corrective action up to and including recommending termination, to ensure team members reach their full potential and align with the company’s strategic goals. 
2. Develops and monitors staffing assignments and metrics to ensure the staffing model effectively meets the organizational demand for service and staff are working to their highest and full potential. 
3. Oversees day-to-day actions of staff to ensure established protocols and policies are followed, assigns tasks and redirects staff to ensure daily objectives are accomplished effectively and efficiently. Includes billing, follow-up and collections, cash posting, scheduling, registration, and scheduling.
4. Monitors staff attendance and timekeeping and ensures timecards are accurate with the goals of payroll accuracy, maximizing staff productivity, and meeting established labor budget targets. 
5. Plans for and facilitates regular department / team meetings to include preparation of the agenda and related materials and ensures timely follow-up on action items identified during the meeting.
6. In close collaboration with operations, develop and maintain regularly scheduled revenue cycle leadership meetings to discuss strategies that foster the achievement of organizational goals. 
7. Read, analyze, and interpret financial reports, contracts, and other legal documents.
8. Work and communicate effectively with a diverse group of people including other department managers, staff, physicians, and patients.
9.  Ensure systems are functional and recommend new processes to improve current workflow. Manage software issues, requests, and innovation with internal and external resources.
10. Responds personally to concerns and/or complaints expressed by patients, staff, and providers in effort to support optimal operations and excellent customer service.
11. Implement quality assurance program for revenue cycle department functions and monitor team performance, making needed changes, to support accurate downstream billing processes.
12. Responsible to maximize quality, accuracy, and timeliness of the patient and physician experience during the scheduling and registration process (filling schedules, decrease patient wait time experience, accuracy of co-pay collections, and insurance verification, etc.). 
13. Maintain relevant knowledge of revenue cycle and regulatory requirements associated with governmental, managed care, and commercial payers to ensure compliance. 
14. Develop and maintain internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems, then recommending/implementing solutions.
15. Review, monitor, and recommend updates to the charge master fee schedule to maintain fees at levels that maximize      reimbursement.
16. Often required to attend physician meetings and other meetings that may occur after regular business hours. 

Requirements

 MINIMUM QUALIFICATIONS:

• Bachelor’s degree in related field or five (5) years of applicable ex