Administrative Support Specialist - Credentialing Administrator

Type: Full Time

Location: Washington, DC

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide in support of ICAM credentialing activities.

Security Clearance Required: N/A

***********CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT********

The Administrative Support Specialist provides Credentialing Administrative Support Services. This position supports credentialing operations, reporting, equipment deployment, and administrative coordination for Identity, Credential, and Access Management (ICAM) activities. The role requires monitoring and maintaining ICAM reports, preparing bi-weekly consolidated status reports, submitting credentialing documentation, and supporting credentialing station hardware and equipment.

Duties & Responsibilities:

The Administrative Support Specialist - Credentialing Administrative Support Services shall:

• Submit ICAM reports, as needed:
  • Data reconciliation request
  • Credentialing Station Order Form for installs, de-installs, and moves
  • Submit and revise order forms for movement and installation of stations.
• Monitor and maintain existing ICAM reports.
• Provide written bi-weekly consolidated status report using the HRConnect separated employee clearance (SEC) module and USAccess status report, which includes; number of enrollments, activations, cards on hand, number of cards not collected when employees retired, resigned, or depart the agency for any reason.
• The Administrative Support Specialist - Credentialing Administrative Support Services shall provide Credentialing Administrative Support Services activities to include Metro DC area with flexibility to travel nationwide in support of ICAM credentialing activities.
• The Administrative Support Specialist - Credentialing Administrative Support Services will assist with managing and operating Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and Shredders.
• Assist with deploying FCU, MCU, LAK, Fargo Printer, and Shredder hardware.
• Assist with reconciliation of card inventory and status discrepancies in ICAM systems.
• Assist with shipping, tracking, and inventory management of credentialing equipment and supplies.
• Maintain logs documenting station installs, de-installs, moves, and hardware deployments.
• Submit and track technical support requests for credentialing equipment and report outages or malfunctions to ICAM.
• Safeguard all PII and credentialing documentation in accordance with federal requirements.
• The Administrative Support Specialist - Credentialing Administrative Support Services will have travel nationwide in support of ICAM credentialing activities.
• Other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of ICAM reporting systems and workflows, including HRConnect SEC and USAccess status reporting.
• Knowledge of credentialing operations, including enrollments, activations, card issuance, and card inventory management.
• Knowledge of credentialing station processes, including installation, de-installation, movement, and order form submission.
• Knowledge of credentialing hardware and equipment such as Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and shredders.
• Skill in monitoring, maintaining, and submitting ICAM reports and administrative documentation.
• Skill in preparing detailed bi-weekly consolidated status reports with required activity metrics.
• Skill in using and supporting credentialing equipment and assisting with hardware deployment.
• Strong organizational skills for managing multiple reporting and documentation responsibilities.
• Strong attention to detail for tracking enrollments, activations, cards on hand, and uncollected cards.