Director of Customer Financial Solutions

At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into a simple, secure, and enjoyable process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We're seeking a veteran accounting leader to manage Qualia’s expanding customer reconciliation service and evolve the organization into a service provider for a suite of additional customer financial solutions. A good fit for this role will have prior leadership experience growing successful organizations in a dynamic environment. 

RESPONSIBILITIES

• Report directly to Qualia’s VP, Customer Success and be an integral partner to the development of strategy
• Oversee Qualia's Reconciliation Services team of 40+ professionals
• Implement systems and procedures around managed services to ensure quality, efficiency, and security
• Oversee the rollout and development of additional services, as well as the scaling and development of teams and processes around these services
• Monitor and report performance to executive team on key metrics
• Prepare reports to quantify and measure team performance
• Oversee cross functional communication between Sales, Marketing and Product teams

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Accomplished track record of building and managing finance/accounting related services
• At least 10 years experience building and leading customer-facing teams 
• Strong leadership skills and the ability to hire, coach, motivate, and mentor. You are a proven recruiter and company builder.
• Experience establishing standards of excellence and audit teams
• Exceptional analytical skills and business acumen; you are data-driven, deeply curious, and hungry for insights into how business is working and where it can improve.
• Impeccable written and verbal communication skills
• Experience with interviewing candidates

 

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual and in-person events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.