***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

Exceptional Hospitality Starts with You

As the Senior Specialist, Hilton Owners Club and Recognition, you will support the daily operations of the Hilton Owners Club benefits and services. You will also support the Owner Performance Awards and Recognition program, increase owner loyalty and centricity. You will help in partnering with cross‑functional partners including Brands, Development, Owner Relations, and Hilton Reservations and Customer Care to ensure these programs are delivered as differentiated and exclusive owner benefits. You will also support New‑to‑Hilton Owner Orientation and broader owner engagement initiatives, gather and apply owner insights to enhance programs, and manage Owners Club escalations and violations in collaboration with internal partners.

What you'll do during a typical day:

• Support the Director in managing the relationships with the Owners Club Concierge and Owner Relations teams are equipped with knowledge about important owner initiatives.
• Owners Club Application Escalations and Violations – Support the Director in partnering with the Club Team to review escalation cases in determining membership eligibility.
• Reporting and Performance Analysis – Provide support for maintaining and analyzing all Club performance surveys and data, develop quarterly performance reports and a year-end performance summary for internal distribution.
• Resources – Ensure that you frequently update all Club resources to align with Hilton's enterprise visual identity.
• Assist with the daily maintenance and processing of the Sincerely, Hilton Program by helping with the update of the gifting inventory and ensuring that the information in the catalog is up-to-date.
• Be the liaison between our recognition vendors who help with the functionality and processing of the Owner Recognition program and platforms.
• Support the annual Americas Franchise Owner Performance award program.

How you'll collaborate with others:

• Build relationships with internal and external partners.
• Achieve recognition milestones, supporting areas like Development, Global Brands, and Owner Relations with efficient processes to recognize their owner partners.
• Partner with the Owner Comms team to assist with event communications.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of professional experience
• One (1) year of project management experience
• Proficiency in building clear presentations and documentation for leadership and business partners
• Experience with Microsoft Office Suite, specifically PowerPoint and Excel (vlookups, pivot tables, formulas)
• Experience analyzing data to provide insights for leadership
• Up to 15% travel

It would be useful if you have:

• Hospitality experience
• Familiarity with Salesforce, Tableau, and additional Hilton systems

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of